My BlackVue Over the Cloud feature isn't working. How do I fix it?

BlackboxMyCar Updated by BlackboxMyCar

  1. Ensure that your Cloud account is properly set up by following the instructions from BlackVue.
  2. Once you've ensured that your Cloud account is properly set up, please ensure that the Internet connection is valid. Open-sourced networks, such as ones from Starbucks or McDonalds, may not work with BlackVue Cloud

Please note that the wi-fi connection must be within an adequate range of the dash cam, or else the signal will not be picked up.

If you are still experiencing issues, please contact our support team.

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