Dash Cams
BlackVue
DR590W Series
How do I change / reset my BlackVue DR590W's Wi-Fi SSID / Password?
Does the BlackVue DR590W-2CH have buffered recording parking mode?
What is the recording duration of the BlackVue DR590W-1CH?
What are the product specifications of the BlackVue DR590W-2CH?
What are the recording duration of the BlackVue DR590W-2CH?
What are the specifications of the BlackVue DR590W-1CH?
DR750S Series
How is the DR750S series different from its predecessors?
How do I change / reset my BlackVue DR750S's Wi-Fi SSID / Password?
I drive a semi and need 2 cameras to watch both sides of my truck and trailer. Which dash cam is right for me?
Can I reuse the cables and mounts from the BlackVue DR650S-2CH?
What are the recording duration of the BlackVue DR750S-2CH?
What are the recording duration of the BlackVue DR750S-1CH?
What are the product specifications of the BlackVue DR750S-2CH?
What are the product specifications of the BlackVue DR750S-1CH?
DR900S Series
What are the product specifications of the BlackVue DR900S-2CH?
Which microSD card do you recommend for the BlackVue DR900S Series?
What are the recording duration of the BlackVue DR900S-1CH?
What is the maximum pixel resolution in the BlackVue DR900S-2CH?
Should I get a dash cam if I drive a Tesla or an electric vehicle?
If I am upgrading from the BlackVue DR650GW Series through a Power Magic Pro, can I simply replace the unit and plug in the BlackVue DR900S?
Can the BlackVue DR900S record in 2K video quality, 1080p or in 60 FPS?
How do I change / reset my BlackVue DR900S's Wi-Fi SSID / Password?
My BlackVue DR900S is overheating and shutting down. How do I fix it?
Does the BlackVue DR900S Series have a certain temperature cut off in a hot parked vehicle?
How long is the rear video cable supplied with the BlackVue DR900S?
What are the product specifications of the BlackVue DR900S-1CH?
What are the recording duration of the BlackVue DR900S-2CH?
Over the Cloud
What's included in my Free BlackVue Over the Cloud account?
How do I register for a BlackVue Over the Cloud account?
What is Event Auto-Upload and how do I set it up?
Will there be a notification to my phone when someone hits my car while it is parked?
How do I use BlackVue Over the Cloud?
FAQs for All BlackVue models
What is the length of the rear cable for the DR900S-2CH/DR750S-2CH/DR590W-2CH?
How do I turn off the LEDs on the dash cam?
How do I access / configure the dash cam's settings / firmware settings?
Do I have to be connected to the BlackVue Wi-Fi every time that I want my dash cam to record?
How do I connect my smartphone to my BlackVue via WiFi?
What is the default password for my BlackVue dash cam?
How can I watch / download / export the recorded videos?
What does Manual Recording mean?
How does the dash cam record in parking mode?
How do I adjust the point of view in my BlackVue camera without a screen?
Can I use my iPhone / Android phone as a mobile hotspot?
Troubleshooting with BlackVue
The date/time stamp on the recordings on my BlackVue dash cam is incorrect. How do I fix it?
I'm not receiving any push notifications from my BlackVue Cloud. What should I do?
My BlackVue Over the Cloud feature isn't working. How do I fix it?
Speed is not showing up on the recordings on my BlackVue dash cam. How do I fix it?
My BlackVue dash cam is not powerin up nor turning on. How do I fix it?
My BlackVue dash cam's Wi-Fi disconnects from the smartphone. How do I fix it?
My smartphone doesn't connect to my BlackVue dash cam's wi-fi. How do I fix it?
My BlackVue dash cam is continuously triggering beep sounds. How do I fix it?
My BlackVue dash cam is restarting randomly. How do I fix it?
How do I update the firmware on my BlackVue dash cam?
My BlackVue dash cam's GPS is not working. How do I fix it?
My BlackVue dash cam's rear camera is not working. How do I troubleshoot it?
How do I change / reset my BlackVue dash cam's Wi-Fi SSID/password?
Thinkware
U1000 Series
U1000 FAQs
Can the speaker volume be turned down and or off on the Thinkware U1000?
Can I view my Thinkware U1000 remotely while in parking mode using my home internet connection?
How do I reset the Thinkware U1000?
Can parking mode be activated with the 12V Car Charger for Thinkware dash cams?
How do I register the Thinkware U1000?
For the Thinkware RADAR module, is there a maximum distance that it can be placed away from the Thinkware U1000?
If I'm upgrading from a Thnkware F800 / F800 Pro / Q800PRO to a Thinkware U1000, will the cables be compatible?
Is the camera lens on the Thinkware U1000 adjustable?
What is the operating temperature of the Thinkware U1000? I'm looking for a dash cam that can withstand the heat in Southern California!
What SD cards are compatible with the Thinkware U1000?
Can I use my 1080p rear camera from the Thinkware Q800PRO with the Thinkware U1000 front camera?
Will the Thinkware U1000 mount on a flat window like most semi trucks have?
How do I connect via the Thinkware hotspot?
What are the recording lengths of the Thinkware U1000?
Can the Thinkware U1000 stream live to Facebook?
What is the length of the Thinkware rear connecting cable?
Does the Thinkware U1000 have an IR rear camera option available?
U1000 Record Settings
How do I select the Parking Mode on the Thinkware U1000?
How do I best protect my vehicle and battery during winter time?
Will the Thinkware U1000 track my speed and location and record it?
How do I change the impact sensitivity in Parking Mode for my Thinkware U1000?
How do I change the record timer on my Thinkware U1000?
How do I enable Super Night Vision on my Thinkware U1000?
How do I adjust the motion detection sensitivity on my Thinkware U1000?
How do I enable Battery Protection on the Thinkware mobile app?
How do I adjust the Continuous Incident Sensitivity on my Thinkware dash cam?
U1000 System Settings
U1000 Camera Settings
How do I rotate the rear camera?
How do I adjust the brightness/exposure of the footage?
How do I change the dash cam recording resolution?
U1000 Memory Card Settings
Network Function Settings
Q800PRO Series
Q800PRO FAQs
How do I connect via hotspot on the Thinkware Q800PRO?
How do I know if my microSD card is compatible with the Thinkware Q800PRO?
How do I register the Thinkware Q800PRO?
What is the length of the rear cable?
Does the Q800PRO have an IR camera for ridesharing (Uber, Lyft, taxis, etc.)?
Will the TWA-U1000R Rear Camera work with the Thinkware Q800PRO?
What are the differences between the Thinkware F800 Pro and Q800PRO?
What's the bitrate recording on the Q800PRO?
Does the Thinkware RADAR for the U1000 works with the Q800PRO?
Can Parking Mode be activated with the 12V Car Charger?
How do I reset the Thinkware Q800PRO?
What are the recording lengths of each recording mode on the Thinkware Q800PRO?
Q800PRO System Settings
How do I enable/disable Daylight Savings Time?
What warning sound does the Lane Departure Warning System (LDWS) make?
Q800PRO Record Settings
How do I enable Wintertime Battery Protection on the Thinkware Q800PRO?
How do I enable/disable Super Night Vision on the Thinkware Q800PRO?
How do I adjust the Motion Detection sensitivity on the Thinkware Q800PRO?
How do I adjust the Impact Sensitivity level in Parking Mode for my Thinkware Q800PRO?
Can ADAS be disabled on the Thinkware Q800PRO?
How do I enable Battery Protection on my Thinkware Q800PRO?
How do I enable/disable Parking Mode on the Thinkware Q800PRO?
How do I set the record timer for Parking Mode for the Thinkware Q800PRO?
How do I adjust the Incident Sensitivity level in Continuous Mode on my Thinkware Q800PRO?
Q800PRO Camera Settings
Can I rotate the rear camera footage on the Thinkware Q800PRO?
How do I adjust the brightness of the Front and Rear camera of the Thinkware Q800PRO?
Q800PRO Memory Card Settings
How do I partition the microSD card on the Thinkware Q800PRO?
How do I format the memory card on the Thinkware Q800PRO?
What are the dimensions of the Thinkware Q800PRO dash cam?
F800 Pro Series
F800 Pro FAQ
How do I connect to my Thinkware F800 Pro via Hotspot with an iPhone?
How do I connect to my Thinkware F800 Pro via hotspot with an Android phone?
Which SD Cards are compatible with the Thinkware F800 Pro?
How do I achieve Parking Mode with the car charger with the Thinkware F800 Pro?
What are the recording lengths of the Thinkware F800 Pro?
How do I connect to my Thinkware F800 Pro via wi-fi with an Android phone?
How do I connect to my Thinkware F800 Pro via wi-fi with an iPhone?
How do I register my F800 Pro?
How do I mount my Thinkware F800 Pro?
How do I upgrade my firmware through the Thinkware Cloud App?
What is the length of the rear cable for the Thinkware F800 Pro?
I'm upgrading from a Thinkware F770 to the Thinkware F800 Pro. Can I reuse the hardwired power cable or cigarette lighter power cable?
F800 Pro Recording Settings
How do I adjust the Incident Recording Sensitivity while in Continuous mode on a Thinkware dash cam?
How do I enable/disable Winter Time Battery Protection on a Thinkware dash cam?
How do I enabled/disable Super Night Vision on the Thinkware F800 Pro?
How do I adjust the Impact Sensitivity level in parking mode on the Thinkware F800 Pro?
How do I adjust the Motion Detection Sensitivity level on the Thinkware F800 Pro?
How do I enable/disable parking mode on my Thinkware dash cam?
How do I set the record timer on my Thinkware dash cam?
How do I set the battery voltage setting on my Thinkware dash cam?
F800 Pro Memory Card Settings
How do I format a Thinkware memory card?
What is the partitioning setting you recommend for a Thinkware dash cam?
F800 Pro Camera Settings
X700 Series
X700 FAQs
Will the Thinkware FA200/F200's rear camera work with the X700?
What is the Thinkware X700's operating temperature?
What is the maximum SD card capacity for the Thinkware X700?
Does the Thinkware X700 have built-In WiFi and GPS?
X700 System Settings
How do I change the Daylight Savings Time on the Thinkware X700?
How do I set the LCD to Auto-Off on my Thinkware X700?
How do I adjust the Speed Stamp setting on the Thinkware X700?
X700 Record Settings
How do I change the Record Timer for parking mode on a Thinkware dash cam?
How do I enable/disable Super Night Vision on a Thinkware dash cam?
How to I set Impact Recording in parking mode on a Thinkware dash cam?
How do I adjust Impact Sensitivity in Continuous Mode on a Thinkware dash cam?
How do I enable/disable Parking Mode on a Thinkware dash cam?
How do I adjust the Motion Detection Sensitivity level on a Thinkware dash cam?
How do I adjust the Off-Voltage setting for Parking Mode on a Thinkware dash cam?
F200/FA200 Series
F200/FA200 FAQs
How do I turn the audio recording off on a Thinkware FA200?
Can parking mode be activated using 12V power cable on a Thinkware dash cam?
Does the FA200 have wi-fi?
Can my Thinkware FA200 connect to my smart phone using hotspot?
How do I reset the wi-fi password on a Thinkware FA200?
How do I format the microSD card on the Thinkware FA200?
What are the lengths of the different recording modes on a Thinkware dash cam?
F200/FA200 Recording Settings
How do I adjust the Continuous mode incident recording sensitivity level?
How do I set parking mode for my Thinkware FA200?
How do I set the Parking Mode record timer?
How do I change the Motion detection sensitivity level?
How do I change the Impact sensitivity level in Parking Mode?
F200/FA200 Camera Settings
F200/FA200 Memory Card Settings
M1 Motorsports Series
Can the Thinkware M1 Motorsport dash cam be hooked up to a battery pack?
Are CPL filters needed or available for the Thinkware M1 Motorsports?
Thinkware Cloud
I cannot download the Thinkware Cloud App on an Android phone. What should I do?
What is Thinkware Cloud and how does it work?
How do I monitor my vehicle with Thinkware Cloud?
Is there a monthly fee to using Thinkware Cloud?
ADAS
What is Forward Collision Warning System (FCWS ) Low Speed Sensitivity?
What is Front Vehicle Departure Warning (FVDW)?
What is Forward Collision Warning System (FCWS)?
Lane Departure Warning System (LDWS) Speed
How do I initialize ADAS in my app settings?
What is Lane Departure Warning System (LDWS)?
What is ADAS?
How do I activate the Road Safety/Mobile Zone Settings on my Thinkware Cloud app settings?
FAQs for All Thinkware Models
What is the default wi-fi password for my Thinkware dash cam?
How do I update the firmware on my Thinkware dash cam?
What mobile app should I use for my Thinkware dash cam?
How do I register my Thinkware dash cam?
What is the typical lifespan of a memory card?
Can you turn off all the audio notifications on a Thinkware dash cam?
Can I format the memory card inside my Thinkware Dashcam?
How do I reset my Thinkware dash cam?
I accidentally installed my rear dash cam the wrong way and now my rear footage is recording upside down. Is there a setting to rotate the image through the Thinkware mobile app?
How do I share my dash cam footage from my Thinkware dash cam?
How do I disable our audio recording for my Thinkware dash cam?
Why can't I disable some notifications on my Thinkware dash cam?
What are the requirements for creating a password on my Thinkware dash cam?
What are the different ways to power your Thinkware Dash Cam?
How does Parking Mode work?
What are the max SD card capacity for Thinkware dash cams?
Do I have to be in my car if I want to use my Thinkware dash cam's wi-fi?
What are the different recording modes on Thinkware Dash Cams?
How do I connect to my Thinkware dash cam via mobile hotspot?
How do I rotate the rear camera footage on my Thinkware dash cam?
Would I get a lot longer battery if parking mode is set to Time Lapse mode and does Time Lapse mode in Thinkware have "buffered parking" like Blackvue?
Troubleshooting with Thinkware
I'm getting a "Format SD Regularly for Data Integrity" error. What's happening?
I can't download the Thinkware Cloud app on my Android phone. What should I do?
I'm having some Red Light Camera Issues on my Thinkware dash cam. What should I do?
Do I need to register my Thinkware dash cam?
My Thinkware dash cam is displaying the wrong date in the video files. What should I do?
The date/time stamp on my Thinkware dash cam doesn't seem to work. What do I do?
My Thinkware dash cam is warm to the touch, is this normal?
My Thinkware dash cam won't power on / turn on. What should I do?
I'm getting a "Dash Cam Not Responding" error message. What do I do?
What should I do when I'm experiencing wi-fi connection issues on my Thinkware dash cam?
What should I do if I'm experiencing errors when exporting my footage to my smartphone from the Thinkware Cloud app?
What should I do if my Thinkware dash cam keeps rebooting or overheating while I'm driving?
What should I do if my front Thinkware dash cam keeps rebooting with the rear camera?
GPS Not Connecting
IROAD
IROAD X10
How does IROAD compare to BlackVue in design and quality? Is this a new company or well established brand?
Can I use an external battery pack with the IROAD OBD X-Scanner?
Are you able to save the IROAD X10 video files directly into your phone?
Does the IROAD X10 have Cloud capabilities like BlackVue Over-the-Cloud?
What's the heat resistance of the IROAD X10 dash cam?
Does the IROAD X10 have a proprietary saving format?
VIOFO
A129 Pro Series
Does the VIOFO A129 Pro have a parking surveillance / parking mode?
Does the A129 Pro Duo front camera and rear camera record together? Do the front and rear camera record together in parking mode?
Can I turn off the Wi-Fi on my dashcam while it's recording?
Does the VIOFO A129 Pro have an optional Bluetooth camera button?
Is the IROAD OBD-II port cable compatible with the VIOFO A129 pro duo dash cam?
Is there a suction cup mounting option for the A129 Pro?
Does the VIOFO A129 Duo Pro have Cloud features like Live View?
Is the VIOFO Bluetooth Remote compatible with the A129 Pro?
When motion detection is triggered, does it record the rear as well?
Can I use the A119 GPS mount if I upgrade to the VIOFO A129 dash cam?
How long can I record for with my VIOFO A129 Pro before the footage is deleted?
Can A129 Pro Duo be equipped with A129 IR interior camera?
If I hardwire install the VIOFO A129 Pro, is there a way to turn it off when I don't want to keep it recording?
If I upgrade from the A129 Duo to the A129 Pro can I use the same official hardwiring kit?
How many days does buffered parking last on a fully charged battery?
Is the SanDisk Ultra A1 256gb SD Card compatible with the VIOFO A129 Pro?
Tried to watch my A129 Pro's footage on my laptop and the footage jitters. What can I do?
What is the best brand, type and max capacity of MicroSD card that you would recommend for the VIOFO A129 Pro?
How long is the rear camera cable for A129 Pro Duo?
Is there a way to purchase the interior camera as an add-on for the VIOFO A129 Pro?
A119 V3 Series
Does the VIOFO A119 V3 have alerts (sound or light alerts) when you get too close to cars or cars get too close to you, about lane lanes or getting near a red light?
Does the VIOFO A119 V3 get firmware updates? How do I install it?
Is there a dual channel option for the VIOFO A119 V3?
Why is the 3-wire hardware kit needed to use the VIOFO A119 V3 in parking mode? I already have my wires run and just want to replace one of the cameras.
What is the difference between the VIOFO A119 V3 and the VIOFO A119 V2 Series dash cam?
A129 Series
Does the VIOFO A129 Series come with buffered parking?
Does VIOFO A129 Duo support 1080P 60fps?
How long is the rear camera cable for A129 Duo?
VIOFO A129 IR - Can the IR camera be used as a regular rear camera?
Can A129 Duo be equipped with A129 IR interior camera?
Does the VIOFO A129 Series allow you to use your phone and the app to see real-time video from the camera when you're away?
What is the maximum temperature the VIOFO A129 Duo can withstand?
Does the A129 Duo/A129 IR Duo front camera and rear camera record together? Do the front and rear camera record together in parking mode?
FAQs for All VIOFO Models
I may have bricked my VIOFO dash cam. What should I do?
What is the length of the rear connecting cables for VIOFO?
Can I update the firmware over wi-fi using the VIOFO app on my smartphone?
Is the Wi-Fi password protected on my VIOFO? How do you prevent others from connecting to the Wi-Fi on the camera and tampering with the stored recordings?
Are there any fees for using the GPS logger on my VIOFO?
Can I upgrade my VIOFO's software from a MAC computer?
Can I connect my VIOFO dashcam to my car's wifi hotspot for remote viewing?
Should I get a second CPL filter for my VIOFO rear camera?
Is the dash cam lens adjustable on a VIOFO dash cam?
Do VIOFO Dash cams have a screen dimming option?
How do I get my VIOFO dash cam into card reading mode?
Does it play recorded front and rear files at the same time?
Can the camera be used after the car engine is turned off?
Why can't I access the menu on my VIOFO dashcam?
Can I take pictures with my VIOFO Dash Cam?
How do I upgrade my VIOFO firmware?
Troubleshooting with VIOFO
Apeman
Apeman C860
Does the APEMAN C860 dual cams allow you to hardwire and or add battery backup?
How do I keep the video image display always on for the APEMAN C860?
Apeman C420
FAQs For All Dash Cams
Can you use a rear dash cam as a backup cam?
What is an LCD screen dash camera?
My Car Isn't Driven Much But I Want Parking Mode Recording
Will a dash camera drain my vehicle battery?
Does tint affect dash cams?
Do your dash cams allow all-time recording and overwrite the older videos by itself when the SD card is full?
Can I use the USB outlet in my vehicle to power the dash cam?
Which dash cam do you recommend for extended parking mode?
is it possible to turn off the parking mode when hardwired with the hardwire cable?
Can I use the rear to record the inside?
Do 4K dash cams give you significantly better quality at 1080p and 720p?
Is it possible to turn off parking mode?
What is the recording capacity of my memory card? How much can I record on my SD card?
If I drive an offroad vehicle, what's the best way to ensure that my dash cam footage is smooth?
Can I use my rear camera as a passenger camera instead?
Should you use a Go Pro as a dash cam?
How do I reset the wi-fi password for my BlackVue dash cam?
Can I mount my dash cam on the black dots on my windshield?
Why do dash cams record in clips, and not one long continuous file?
Can more than one person concurrently connect to the camera via the Thinkware phone app at once? I share a car.
If IR dash cams are better at capturing in total darkness, can I use it to record the back of the vehicle?
What is a WiFi dash camera?
Are there any dash cams that only works on batteries? I hate all the wires.
Does rear camera have any motion detection?
4K or 60FPS, which is more important?
Which dash cam is best for rideshare drivers?
Is the footage in black & white when recording with an IR rear dash camera?
Can I use a Cloud dash cam to manage my fleet?
Wire Free Dashcams - Are these available on the market?
General Troubleshooting for Dash Cams
OBD Diagnostic Scanners
ThinkOBD 100
Is there a manual for the ThinkOBD 100?
Will the ThinkOBD 100 clear ABS/Braking System codes?
Will the ThinkOBD 100 display numbers from temperature sensors in the vehicle?
Does ThinkOBD 100 require an Internet connection?
Does the ThinkOBD 100 require a subscription or any after-purchase fees?
Will the ThinkOBD 100 clear tire pressure monitoring code?
ThinkCar 1S
Can I use the same ThinkCar 1S on multiple vehicles?
How does Real-Time Remote Diagnostics work?
Does my mobile device require an Internet connection to use the ThinkCar App?
How do I activate the Full Systems Scan function?
Why do I need the Black Box function?
Is there a manual for the ThinkCar 1S?
ThinkDiag
Does ThinkDiag need charging?
What is a Manufacturer Software subscription?
Is there a subscription fee to use the ThinkDiag?
Will the Thinkdiag perform airbag reset and recalibration of front passenger seat weight sensor?
Does the ThinkDiag require an Internet connection?
Can ThinkDiag be used on more than one car?
Can I share my test reports with others on the ThinkDiag?
Is there a manual for the ThinkDiag?
Can my ThinkDiag device connect to multiple smartphones?
FAQ For All OBD Scanners
Accessories
OBD Cables
Hardwiring Kits
What is the difference between the BlackVue Power Magic Pro and the Power Magic EZ?
Are there any compatibility issues with the BlackVue Power Magic EZ?
What is the difference between the mini USB hardwire kit and the 3-wire hardwiring kit?
Can I use the BlackVue Power Magic Pro with a Thinkware dash cam?
Do you have a VIOFO 3 Wire ACC Hardwire kit without a 90 degree angle connector?
Which dash cams are the VIOFO 3 Wire Hardwiring Kit compatible with?
Battery Packs
Cellink NEO
If I hardwire the Cellink NEO battery pack to my car and connect to my dash cam, will it automatically switch to parking mode if I turn the ignition off?
Which output cable should I use to install my Cellink Neo?
What are the power duration capabilities of the Cellink NEO?
Does the Cellink NEO battery pack arrive fully charged?
Whats the difference between hardwiring and using the socket to charge my cellink neo?
Thinkware iVOLT BAB-50
General FAQs
My battery pack is giving me issues! What should I do?
How would heat affect the battery pack? I don't want my battery pack to overheat!
Can you use the external battery pack on a 2-channel system?
How do I format my microSD card?
Can I use a battery pack if I have installed my dash cam using an OBD power cable?
What is a CPL filter?
Why should I buy a dash cam battery pack when I can just get a power bank for $30?
What is the difference between the certified OEM microSD cards from the manufacturers and the BlackboxMyCar guaranteed microSD cards?
Installation
How do I install a dash cam?
If I'm changing cars, how do I uninstall my dash cam so I can switch?
How do I install my dash cam when there are airbags inside of the A-pillar?
My vehicle has a removable rear window! What mounting suggestions do you have to install my rear dash cam?
If I hardwire my dash cam, do I have to use the cigarette lighter socket outlet?
How do I install a 2-channel dash cam in a pickup truck?
When installing my dash cam using the add-a-fuse kit, do the amps on the fuses have to be the same?
Do you offer local installations for dash cams?
My dash cam keeps falling off my windshield. What should I do?
What is the best way to install a dash cam in an Electric Vehicle?
Help Centre
Purchasing & Ordering
Why am I getting charged international transaction fees?
How do I shop on my mobile device?
We're a dealership / reseller who's looking to carry your dash cams. Do you offer wholesale pricing?
Why does my payment keep getting rejected?
What payment methods do you accept?
Do you price match at BlackboxMyCar?
How do I place an order on the BlackboxMyCar website?
Do you price match?
Do you offer discounts for Military & First Responders personnels?
I'm having trouble with placing my order. Can you help?
Are these prices on your website in USD or CAD?
How do BlackboxMyCar gift cards work?
I'm looking to place a large order for my fleet of vehicles. Do you offer fleet pricing?
Order Status, Shipping & Handling
My package was damaged on arrival. What should I do?
Where's the dash cam that I ordered?
I would like to make a change to my shipping address. Can you please help?
Where do you ship to?
What if I wanted to change, cancel, exchange or upgrade my dash cam after I have placed my order? Can you help?
Can you remove or waive the signature requirement for my order?
My courier says the item has been delivered but my order never came or missing certain items within it. What should I do?
Do you deliver to India or across Europe?
How does your Rocket Fast FREE 1-3 day shipping work?
Do you ship outside of North America?
Post-Purchase Support
What can't I return back to BlackboxMyCar?
What is your return policy at BlackboxMyCar?
Do you offer out-of-warranty repair services for dash cams? What about products not purchased through BlackboxMyCar?
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Radar and Laser Detectors
ESCORT
How do you mark a location?
Is the 12V Smartcord required to power an ESCORT premium radar compatible with BMW models?
How do you block a false alert?
Cobra
Do I need a professional installer to connect my DualPro 360° detection system?
Is the DualPro 360° Bluetooth enabled?
How often is the alert database updated for red light camera, speed camera and live law enforcement locations?
Is using the iRadar app a requirement in using the DualPro 360°?
Is the Road Scout 50% Radar and 50% Dash Cam?
What is the difference between the two apps - iRadar and Drive HD?
Can I just drive with the radar detector and not use the dash cam or vice versa on the Road Scout?
FAQ for All Radar/Laser Detectors
- Welcome!
- Help Centre
- Order Status, Shipping & Handling
- What if I wanted to change, cancel, exchange or upgrade my dash cam after I have placed my order? Can you help?
What if I wanted to change, cancel, exchange or upgrade my dash cam after I have placed my order? Can you help?
Updated
by BlackboxMyCar
Changes & Cancellations
If you'd like to cancel or change your order, please call 1 (888) 978 6560 as soon as possible. We'll do everything we can to accommodate your request. But please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process. Please refer to our returns policy for information on returning or exchanging items you have ordered.
Please note: If you cancel an item that qualified you for a promotion or special deal, you may no longer receive that discount or promotion.
Online Returns
We fully stand behind our products and are absolutely confident that they will meet and exceed your highest expectations. However, within 30 days of purchase, if you are unhappy with your unit or if you simply wanted to try out a dash cam, we will refund your money. No questions asked, no restocking fees. Simply contact us so that we can get your request started. Please note any shipping fees are not refundable
There are no returns or exchanges on final sale merchandise, either online or in stores. Learn more about our Return Policy.
Advanced RMA (Return Merchandise Authorization)
Advanced RMA is an option for customers who want to exchange/upgrade their dash cam without having to be without a dash cam (shipping time back and forth). Customers simply have to pay a deposit for the additional unit, and we will refund the amount as soon as the unit being exchanged/upgraded is sent to us.
Please note there is a $10 non-refundable service fee for this service. Please contact our team if you're interested in this service for your dash cam.
We kindly ask that you ship the package out within 30 days of receiving our email or we may reject your RMA claim.
Thanks for stopping by!
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