Order Status, Shipping & Handling

Where do you ship to?

We ship primarily across Canada and the United States. We also ship outside of Canada and the US, but there are a few differences worth noting for international orders. If you're looking for more information, please check out our "Do you ship outside

Do you ship outside of Canada and the US?

We can ship outside of Canada and the US. However, we charge for international shipping in full. Shipping rates are automatically calculated at checkout based on your shipping address and the items in your order. Please note that some items cannot be

How do your shipping options work?

Once you have made your purchase, please allow 1-3 business days for us to process your order. There may be additional processing times and delivery delays during the holidays. Select products may have a 2-week shipping duration, as stated on their l

I would like to make a change to my shipping address. Can you please help?

Certainly. As long as the package has not been fulfilled or shipped, we can make this edit for you. Please contact our support team as soon as possible, and we will help you out as best we can. We love hearing from our customers, and we'd love to get

Can you remove or waive the signature requirement for my order?

If you selected the signature requirement at checkout and are looking to remove it after the order has been placed, we will not have the option to request any delivery changes until after the first delivery attempt. Once the courier has tried to deli

Where's the dash cam that I ordered?

After an order has shipped, our system will send you a Shipping notification with tracking details via email. You can also find tracking information in your order details.

What if I wanted to change, cancel, exchange or upgrade my dash cam after I have placed my order? Can you help?

If you are unhappy with your unit, contact us immediately so we can better assist you, whether it's order cancellation, return or exchange.

My package was damaged on arrival. What should I do?

First of all, we do sincerely apologize for the inconvenience!. While we try our best to provide exceptional service, some factors, such as the handling of packages during transit are outside of our control. Rest assured, however, that we will provid

The tracking details say the item has been delivered but my order never came or is missing certain items within it. What should I do?

First off, we apologize for the inconvenience and the frustration. Our logistics team works extremely hard around the clock to make sure that you get your order fast and on time, but we apologize in advance and ask for your patience in getting to the