First of all, we do sincerely apologize for the inconvenience!. While we try our best to provide exceptional service, some factors such as the handling of packages during transit are outside of our control. Rest assured, however, that we will provide

<p>First of all, we do sincerely apologize for the inconvenience!</p><p>While we try our best to provide exceptional service, some factors such as the handling of packages during transit are outside of our control. Rest assured, however, that we will provide a satisfactory resolution for you.</p><p>Please start off by <a href="https://www.blackboxmycar.com/pages/contact-us" target="_blank"><strong>contacting our support team</strong></a> with your order number, and we will help you out as best as we can.</p><div class="note-callout">If you have purchased <a href="https://www.blackboxmycar.com/blogs/news/route-shipping-insurance" target="_blank"><strong>Route Shipping Insurance</strong></a>, please refer to the email that was sent to you by Route upon your purchase. You may be eligible for a complete reimbursement and replacement of your package from Route.</div><h5 id="thanks-for-stopping-by"><strong>Thanks for stopping by!</strong></h5><p>We love hearing from our customers, and we&apos;d love to get your feedback to further improve your experience with us. Let us know how we&apos;re doing, or <a href="https://www.blackboxmycar.com/pages/contact-us" target="_blank"><strong>contact our support team</strong></a> (<a href="mailto:info@blackboxmycar.com" target="_blank">info@blackboxmycar.com</a>) if you need further assistance from us.</p><p></p>

My package was damaged on arrival. What should I do?

After an order has shipped, our system will send you a Shipping notification via email. You can find tracking information in your details.

<h4 id="once-youve-made-a-purchase-it-goes-through-many-steps-to-finally-reach-you-here-are-some-of-those-steps">Once you&apos;ve made a purchase, it goes through many steps to finally reach you. Here are some of those steps.&#xA0;</h4><p><br></p><h4 id="1-order-confirmation"><strong>1. Order Confirmation</strong></h4><p>Once you&apos;ve placed your order, our system will send you an order confirmation. This is to let you know that we have received your order and are getting it ready for you. <strong>Preparing an order takes 1-2 business days.</strong></p><p>If there should be any problems with the order (i.e. back-ordered items, payment issues), we will notify you via email.</p><p>Occasionally, high demand causes us to run out of certain items. If we don&apos;t have an item that you have ordered in stock, we&apos;ll notify you by email immediately.</p><p>Sometimes, an item is out of stock and not expected to come back in stock, so we must cancel the order in respect of that item. In this case, if you paid with a credit card, we will not charge you for the item or any taxes, shipping or handling charges.</p><h4 id="2-shipping-confirmation"><strong>2. Shipping Confirmation</strong></h4><p>After your order has shipped, our system will email you with the order tracking number and estimated delivery time.</p><p>If you have signed up for an account with us, you will also find the details of your order and the tracking number in your account.</p><h4 id="isPasted"><strong>3. Shipping Via FedEx</strong></h4><p>Once FedEx has your package, the matter is ultimately up to them. As such, to make changes or get more information, you&apos;ll need to contact FedEx directly.&#xA0;</p>

Where's the dash cam that I ordered?

Certainly. As long as the package has not been shipped, we can make this edit for you. Please contact our support team as soon as possible and we will help you out as best we can. We love hearing from our customers, and we'd love to get your feedback

<p>Certainly. As long as the package has not been shipped, we can make this edit for you. Please <a href="https://www.blackboxmycar.com/pages/contact-us" target="_blank"><strong>contact our support team</strong></a> as soon as possible and we will help you out as best we can.</p><h5 id="thanks-for-stopping-by"><strong>Thanks for stopping by!</strong></h5><p>We love hearing from our customers, and we&apos;d love to get your feedback to further improve your experience with us. Let us know how we&apos;re doing, or <a href="https://www.blackboxmycar.com/pages/contact-us" target="_blank"><strong>contact our support team</strong></a> (<a href="mailto:info@blackboxmycar.com" target="_blank">info@blackboxmycar.com</a>) if you need further assistance from us.</p>

I would like to make a change to my shipping address. Can you please help?

We ship across the continent of North America, including the contiguous & non-contiguous states in the United States. Our shipping policy can change without notice, so for the most up-to-date information, please refer to our Shipping Policy on our we

<p>We ship across the continent of North America, including the contiguous &amp; non-contiguous states in the United States. </p><ul><li>If you live in Canada, please order from <a href="https://www.blackboxmycar.ca" target="_blank"><strong>our Canadian website</strong></a>.</li><li>If you live in the United States, please order from <a href="https://www.blackboxmycar.com" target="_blank"><strong>our US website</strong></a>.</li></ul><p>Our shipping policy can change without notice, so for the most up-to-date information, please refer to our <a href="https://www.blackboxmycar.com/pages/shipping-policy" target="_blank"><strong>Shipping Policy</strong></a> on our website.</p><p>We also ship outside of North America on a special case-by-case basis, so if you&apos;re looking for more information, please check out our &quot;<a href="/article/uzu9exx9us-do-you-ship-outside-of-north-america" target="_blank"><strong>Do you ship outside of North America</strong></a>&quot; article.</p><h5 id="thanks-for-stopping-by"><strong>Thanks for stopping by!</strong></h5><p>We love hearing from our customers, and we&apos;d love to get your feedback to further improve your experience with us. Let us know how we&apos;re doing, or <a href="https://www.blackboxmycar.com/pages/contact-us" target="_blank"><strong>contact our support team</strong></a> (<a href="mailto:info@blackboxmycar.com" target="_blank">info@blackboxmycar.com</a>) if you need further assistance from us.</p>

Where do you ship to?

If you are unhappy with your unit, contact us immediately so we can better assist you, whether it's order cancellation, return or exchange.

<h4 id="changes--cancellations">Changes &amp; Cancellations</h4><p>If you&apos;d like to cancel or change your order, please call <strong>1 (888) 978 6560</strong> as soon as possible. We&apos;ll do everything we can to accommodate your request. But please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process. Please refer to our <a href="https://www.blackboxmycar.com/pages/warranty-returns-exchange" target="_blank"><strong>returns policy</strong></a> for information on returning or exchanging items you have ordered.</p><p>Please note: If you cancel an item that qualified you for a promotion or special deal, you may no longer receive that discount or promotion.</p><h4 id="online-returns">Online Returns</h4><p>We fully stand behind our products and are absolutely confident that they will meet and exceed your highest expectations. However, within 30 days of purchase, if you are unhappy with your unit or if you simply wanted to try out a dash cam, we will refund your money. No questions asked, no restocking fees. Simply <a href="https://www.blackboxmycar.com/pages/contact-us" target="_blank"><strong>contact us</strong></a> so that we can get your request started. Please note any shipping fees are not refundable</p><p>There are no returns or exchanges on final sale merchandise, either online or in stores. Learn more about our <a href="https://www.blackboxmycar.ca/pages/warranty-returns-exchange#returns-exchange" target="_blank"><strong>Return Policy</strong></a>.</p><h4 id="-advanced-rma-return-merchandise-authorization"> Advanced RMA (Return Merchandise Authorization)</h4><p>Advanced RMA is an option for customers who want to exchange/upgrade their dash cam without having to be without a dash cam (shipping time back and forth). Customers simply have to pay a deposit for the additional unit, and we will refund the amount as soon as the unit being exchanged/upgraded is sent to us.</p><p>Please note there is a <strong>$10 non-refundable service fee</strong> for this service. Please <a href="https://www.blackboxmycar.com/pages/contact-us" target="_blank"><strong>contact our team</strong></a> if you&apos;re interested in this service for your dash cam.</p><p>We kindly ask that you ship the package out within 30 days of receiving our email or we may reject your RMA claim.</p><h5 id="thanks-for-stopping-by"><strong>Thanks for stopping by!</strong></h5><p>We love hearing from our customers, and we&apos;d love to get your feedback to further improve your experience with us. Let us know how we&apos;re doing, or <a href="https://www.blackboxmycar.com/pages/contact-us" target="_blank"><strong>contact our support team</strong></a> (<a href="mailto:info@blackboxmycar.com" target="_blank">info@blackboxmycar.com</a>) if you need further assistance from us.</p>

What if I wanted to change, cancel, exchange or upgrade my dash cam after I have placed my order? Can you help?

When you are placing your order, if you write a note during checkout to waive the signature requirement, then we will be sure to let the courier know. However, if you are looking to make a change after the order has been placed, we will be unable to

<p>When you are placing your order, if you write a note during checkout to waive the signature requirement, then we will be sure to let the courier know.</p><p>However, if you are looking to make a change after the order has been placed, we will be unable to waive the signature requirement until after first delivery attempt. Once the courier has tried to deliver your package once, please do <a href="https://www.blackboxmycar.com/pages/contact-us" target="_blank"><strong>contact us</strong></a> and we can have them reroute the package or remove the signature requirement altogether. Alternatively, you can reach out the courier directly with your tracking information and input the request yourself.</p><h5 id="thanks-for-stopping-by"><strong>Thanks for stopping by!</strong></h5><p>We love hearing from our customers, and we&apos;d love to get your feedback to further improve your experience with us. Let us know how we&apos;re doing, or <a href="https://www.blackboxmycar.com/pages/contact-us" target="_blank"><strong>contact our support team</strong></a> (<a href="mailto:info@blackboxmycar.com" target="_blank">info@blackboxmycar.com</a>) if you need further assistance from us.</p>

Can you remove or waive the signature requirement for my order?

First off, we apologize for the inconvenience and the frustration. Our logistics team works extremely hard around the clock to make sure that you get your order fast and on time, but we apologize in advance and ask for your patience in getting to the

<p>First off, we apologize for the inconvenience and the frustration. Our logistics team works extremely hard around the clock to make sure that you get your order fast and on time, but we apologize in advance and ask for your patience in getting to the bottom of this.</p><h4 id="missing-items-within-package"><strong>Missing Items within Package</strong></h4><p>With every order, our logistics team will always double check to make sure that the missing item(s) was included in your package. We take pictures of these packages to ensure we accurately fulfill customers&apos; orders.</p><h4 id="theft--stolen-package"><strong>Theft / Stolen Package</strong></h4><p>As always in cases like these, please <a href="https://www.blackboxmycar.com/pages/contact-us" target="_blank"><strong>contact our support team</strong></a>. If it does turn out that the courier delivered your package and it&apos;s missing, we will be filing a missing content investigation with the courier as well as the local authorities as this may be a case of theft. We have seen situations where the package was opened and things were taken out while en route to delivery. I do apologize for that. The courier and local authorities may contact you for more information.</p><p>Please note that this investigation may take up to 8 business days to resolve. We will keep you updated as soon as we have any updates for you.</p><div class="note-callout">If you have purchased <a href="https://www.blackboxmycar.com/blogs/news/route-shipping-insurance" target="_blank"><strong>Route Shipping Insurance</strong></a>, please refer to the email that was sent to you by Route upon your purchase. You may be eligible for a complete reimbursement and replacement of your package from Route.</div><h5 id="thanks-for-stopping-by"><strong>Thanks for stopping by!</strong></h5><p>We love hearing from our customers, and we&apos;d love to get your feedback to further improve your experience with us. Let us know how we&apos;re doing, or <a href="https://www.blackboxmycar.com/pages/contact-us" target="_blank"><strong>contact our support team</strong></a> (<a href="mailto:info@blackboxmycar.com" target="_blank">info@blackboxmycar.com</a>) if you need further assistance from us.</p>

My courier says the item has been delivered but my order never came or missing certain items within it. What should I do?

We can ship outside of North America on a case-by-case basis. We charge for international shipping in full. In order to get a shipping quote, please contact our support team first. Please include what you would like to purchase, and your address in y

<p><strong>We can ship outside of North America on a case-by-case basis. We charge for international shipping in full. In order to get a shipping quote, please&#xA0;</strong><a href="https://www.blackboxmycar.com/pages/contact-us" target="_blank"><strong>contact our support team</strong></a> first. Please include what you would like to purchase, and your address in your message to us.</p><p>For more shipping information, please visit our <a href="https://www.blackboxmycar.com/pages/shipping" target="_blank"><strong>shipping policy</strong></a>.</p><h5 id="thanks-for-stopping-by"><strong>Thanks for stopping by!</strong></h5><p>We love hearing from our customers, and we&apos;d love to get your feedback to further improve your experience with us. Let us know how we&apos;re doing, or <a href="https://www.blackboxmycar.com/pages/contact-us" target="_blank"><strong>contact our support team</strong></a> (<a href="mailto:info@blackboxmycar.com" target="_blank">info@blackboxmycar.com</a>) if you need further assistance from us.</p><p><br></p>

Do you deliver to India, Europe, or Internationally?

Looking for 1-3 days door-to-door delivery? Find out how to qualify for our free Rocket Fast Shipping!

<div class="note-callout"><strong>Orders over US$150 or CA$200 are eligible for our</strong> <a href="https://www.blackboxmycar.ca/pages/shipping-policy" target="_blank"><strong>free Rocket Fast 1-3 Day Shipping</strong></a><strong>.</strong></div><div class="hd--embed" data-provider="YouTube" data-thumbnail="https://i.ytimg.com/vi/9iQfob5oO1k/hqdefault.jpg" style="position:relative;padding-bottom:56.25%;height:0;">
<iframe allowfullscreen="allowfullscreen" frameborder="0" height="270" src="https://www.youtube.com/embed/9iQfob5oO1k?feature=oembed" style="position:absolute;top:0;left:0;width:100%;height:100%;" width=" 480"></iframe>
</div><p>We try our best to fulfill and ship out all orders placed before 2:30PM (Pacific Standard Time) on the same business day. If an order is processed after 2:30PM or over the weekend, it will be shipped out on the next business day.</p><ul><li>Please note there will be a <strong>24-48 hour processing period</strong> during the peak season (October - December).</li><li>All orders (unless via postage or otherwise stated in the shopping cart by the customer) are signature-delivery required.</li><li>Fees associated with declined deliveries will be the responsibility of the customer.</li><li>As per our terms of service, we reserve the right to cancel/refund any order at our discretion.</li></ul><p>For more information about our shipping policy, including our Rocket Fast Shipping, please visit our <a href="https://www.blackboxmycar.com/pages/shipping-policy"><strong>Shipping Policy</strong></a>.</p><h5 id="thanks-for-stopping-by"><strong>Thanks for stopping by!</strong></h5><p>We love hearing from our customers, and we&apos;d love to get your feedback to further improve your experience with us. Let us know how we&apos;re doing, or <a href="https://www.blackboxmycar.com/pages/contact-us" target="_blank"><strong>contact our support team</strong></a> (<a href="mailto:info@blackboxmycar.com" target="_blank">info@blackboxmycar.com</a>) if you need further assistance from us.</p><p></p>

How does your Rocket Fast FREE 1-3 day shipping work?

<p id="isPasted"><strong>We can ship outside of North America on a case-by-case basis. We charge for international shipping in full. In order to get a shipping quote, please&#xA0;</strong><a href="https://www.blackboxmycar.com/pages/contact-us" target="_blank"><strong>contact our support team</strong></a> first. Please include what you would like to purchase, and your address in your message to us.</p><p>For more shipping information, please visit our <a href="https://www.blackboxmycar.com/pages/shipping" target="_blank"><strong>shipping policy</strong></a>.</p><h5 id="thanks-for-stopping-by"><strong>Thanks for stopping by!</strong></h5><p>We love hearing from our customers, and we&apos;d love to get your feedback to further improve your experience with us. Let us know how we&apos;re doing, or <a href="https://www.blackboxmycar.com/pages/contact-us" target="_blank"><strong>contact our support team</strong></a> (<a href="mailto:info@blackboxmycar.com" target="_blank">info@blackboxmycar.com</a>) if you need further assistance from us.</p>

Do you ship outside of North America?

Thanks for stopping by! We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. 

Let us know how we're doing, or contact our support team through email here if you need further assistance from us.

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2-Mins Quiz

Best Dash Cams

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BlackboxMyCar

Order Status, Shipping & Handling

Help Centre

Which 4G telecommunication providers will this dash cam be compatible with?

How do I activate the dash cam with my SIM card?

Where do I find my dash cam's connectivity details?

Are the DR750S-2CH rear camera and cables compatible with the DR750-2CH LTE?

How do I connect to a telecommunications carrier with the LTE sim card?

How do I activate the SIM card?

How much data do I need?

Is there a manual for the BlackVue DR750-2CH LTE?

How do I insert the SIM card?

What is the difference between the DR750-2CH LTE and the DR750S-2CH?

Can the DR750X-2CH LTE Plus use the BlackVue X series hardwire kit?

Would the DR750-2CH LTE work on a 5G network?

Can I add a BlackVue CPL filter to my LTE dash cam?

Built-in LTE Series

Does the BlackVue DR590W-2CH have buffered recording parking mode?

What are the product specifications of the BlackVue DR590W-2CH?

What are the recording duration of the BlackVue DR590X?

What are the specifications of the BlackVue DR590W-1CH?

DR590 Series

I drive a semi and need 2 cameras to watch both sides of my truck and trailer. Which dash cam is right for me?

What is the recording duration of the BlackVue DR750X?

How is the DR750S series different from its predecessors?

DR750 Series

Which microSD card do you recommend for the BlackVue DR900S Series?

What are the product specifications of the BlackVue DR900S-2CH?

What is the maximum pixel resolution in the BlackVue DR900-2CH?

What are the recording duration of the BlackVue DR900 models?

Should I get a dash cam if I drive a Tesla or an electric vehicle?

If I am upgrading from the BlackVue DR650GW Series through a Power Magic Pro, can I simply replace the unit and plug in the BlackVue DR900S?

Can the BlackVue DR900S record in 2K video quality, 1080p or in 60 FPS?

My BlackVue DR900S dash cam is overheating and shutting down. How do I fix it?

Does the BlackVue DR900S Series have a certain temperature cut off in a hot parked vehicle?

How long is the rear video cable supplied with the BlackVue DR900?

What are the product specifications of the BlackVue DR900S-1CH?

What are the recording duration of the BlackVue DR900S-2CH?

DR900 Series

What's included in my Free BlackVue Over the Cloud account?

How do I register for a BlackVue Over the Cloud account?

What type of SIM card should I ask for to use with my BlackVue LTE model/module?

What is Event Auto-Upload and how do I set it up?

CM100G LTE Full Connection Process

Will there be a notification to my phone when someone hits my car while it is parked?

How do I use BlackVue Over the Cloud?

Privacy: Can I turn off automatic video sharing on the BlackVue Event map?

What does "Exceeded Video Play & Download Limit" or "Live View Limit" mean on my BlackVue Cloud?

Is the BlackVue Cloud’s Voice Call feature different from Two-Way Voice Communication?

Does using the Event Map consume my free BlackVue Cloud storage?

What happens to the Event Map video if I accidentally delete my footage?

Over the Cloud

What is the length of the rear cable for the DR900S-2CH/DR750S-2CH/DR590W-2CH?

How do I turn off the LEDs on the dash cam?

How do I access / configure the dash cam's settings / firmware settings?

Do I have to be connected to the BlackVue Wi-Fi every time that I want my dash cam to record?

How do I connect my smartphone to my BlackVue via WiFi?

What is the default password for my BlackVue dash cam?

How can I watch / download / export the recorded videos?

What does Manual Recording mean?

How does the dash cam record in parking mode?

BlackVue dash cam error message "no SD card, restarting" when using 3rd party card.

Does BlackVue have an OBD cable?

Can I use the Power Magic Pro (PMP) with the new DR900X/DR750X?

How do I adjust the point of view in my BlackVue camera without a screen?

Can I use my iPhone / Android phone as a mobile hotspot?

My third party SD card is not working with my BlackVue camera.

Are my BlackVue cables compatible with new BlackVue models?

How does the voltage monitor work in my BlackVue dash cam?

FAQs for All BlackVue models

The date/time stamp on the recordings on my BlackVue dash cam is incorrect. How do I fix it?

I'm not receiving any push notifications from my BlackVue Cloud. What should I do?

My BlackVue Over the Cloud feature isn't working. How do I fix it?

Speed is not showing up on the recordings on my BlackVue dash cam. How do I fix it?

My BlackVue dash cam is not powering up, nor is it turning on. How do I fix it?

My BlackVue dash cam's Wi-Fi disconnects from the smartphone. How do I fix it?

My smartphone doesn't connect to my BlackVue dash cam's wi-fi. How do I fix it?

My BlackVue camera keeps repeating "Dash Cam Model Error"

My BlackVue dash cam is continuously triggering beep sounds. How do I fix it?

My BlackVue dash cam is restarting randomly. How do I fix it?

How do I update the firmware on my BlackVue dash cam?

My BlackVue dash cam's GPS is not working. How do I fix it?

The date and time of my BlackVue camera keeps resetting

My BlackVue dash cam's rear camera is not working. How do I troubleshoot it?

How do I change / reset my BlackVue dash cam's Wi-Fi SSID/password?

How do I resolve an SD Card Failure alert?

Troubleshooting with BlackVue

What are the compatible accessories of my BlackVue DR900X to the new BlackVue DR970X?

What does the Box of the BlackVue DR770X Box do?

What are the new touch sensors on the BlackVue DR770X and BlackVue DR970X dash cams?

Does the main camera of the DR770X Box have the tamper-proof casing?

What is the security alarm in my BlackVue DR770X Box for?

DR970X/DR770X Series

Do the BlackVue Box units use the same wiring and cameras?

How can I tell my BlackVue Box units apart?

BlackVue Box Series

BlackVue

U1000 FAQs

U1000 Record Settings

U1000 System Settings

U1000 Camera Settings

U1000 Memory Card Settings

Network Function Settings

Thinkware U1000

What are the dimensions of the Thinkware Q800PRO dash cam?

Q800PRO FAQs

Q800PRO System Settings

Q800PRO Record Settings

Q800PRO Camera Settings

Q800PRO Memory Card Settings

Q800PRO Series

X700 FAQs

X700 System Settings

X700 Record Settings

X700 Series

F200/FA200 FAQs

F200/FA200 Recording Settings

F200/FA200 Camera Settings

F200/FA200 Series

Is the Thinkware M1 Motorsports waterproof?

How do I install the Thinkware M1 on my motorcycle?

Can the Thinkware M1 Motorsport dash cam be hooked up to a battery pack?

What is the maximum distance that can be achieved between the two cameras if they point in opposite directions?

Are CPL filters needed or available for the Thinkware M1 Motorsports?

M1 Motorsports Series

What is Thinkware Cloud and how does it work?

How do I monitor my vehicle with Thinkware Cloud?

"This dash cam is not supported" message when connecting camera to the Thinkware app

Is there a monthly fee to using Thinkware Cloud?

I never received the Thinkware Cloud Confirmation email. How do I proceed?

How can I set up the Emergency Text Feature on the Thinkware Connected app?

How many dash cams can I register in my Thinkware Connected account?

Can I add multiple internet connections to the same Thinkware CONNECTED app?

Thinkware Application/Cloud

How can I turn off the Lane Departure and other ADAS warnings?

What is Forward Collision Warning System (FCWS ) Low Speed Sensitivity?

What is Front Vehicle Departure Warning (FVDW)?

What is Forward Collision Warning System (FCWS)?

Lane Departure Warning System (LDWS) Speed

How do I initialize ADAS in my app settings?

What is Lane Departure Warning System (LDWS)?

What is ADAS?

Does ADAS only work in North America or does it work overseas?

How do I activate the Road Safety/Mobile Zone Settings on my Thinkware Cloud app settings?

What is the Rear Collision Warning(RCW) Feature?

ADAS

What is the default wi-fi password for my Thinkware dash cam?

How do I update the firmware on my Thinkware dash cam?

How do I achieve Parking Mode with the cigarette lighter adapter for my Thinkware camera?

What mobile app should I use for my Thinkware dash cam?

How do I register my Thinkware Cloud dash cam?(Older models)

What is the typical lifespan of a memory card?

Can you turn off all the audio notifications on a Thinkware dash cam?

How should I partition the memory card? (Thinkware)

Can I format the memory card inside my Thinkware Dashcam?

How do I reset my Thinkware dash cam?

I accidentally installed my rear dash cam the wrong way and now my rear footage is recording upside down. Is there a setting to rotate the image through the Thinkware mobile app?