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My package was damaged on arrival. What should I do?Updated a year ago

First of all, we do sincerely apologize for the inconvenience!

While we try our best to provide exceptional service, some factors such as the handling of packages during transit are outside of our control. Rest assured, however, that we will provide a satisfactory resolution for you.

Please start off by contacting our support team with your order number, and we will help you out as best as we can.

If you have purchased Route Shipping Insurance, please refer to the email that was sent to you by Route upon your purchase. You may be eligible for a complete reimbursement and replacement of your package from Route.
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We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing, or contact our support team ([email protected]) if you need further assistance from us.

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