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Thanks for stopping by!. We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing, or contact our support team (info@blackboxmycar.com) if you need further assistan

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Help Centre

Order Status, Shipping & Handling

Can you use a rear dash cam as a backup cam?

What is an LCD screen dash camera?

Does window tint affect dash cams?

Should you use a GoPro as a dash cam?

Are there any wireless dash cams? I hate all the wires.

What is a WiFi dash camera?

Which dash cam is best for rideshare drivers?

Should I get a dash cam if I drive a Tesla or an electric vehicle?

Can I use a Cloud dash cam to manage my fleet?

Which of your dash cams have Sony STARVIS 2 technology?

Are reflective windshield sunshades bad for my dash cam?

My SD card is stuck in "Read-Only" mode, "write protected", or otherwise won't format! What should I do?

General FAQs

Do 4K dash cams give you significantly better quality than 2K and 1080p?

4K or 60FPS, which is more important?

Why are there light streaks in my dash cam video?

Why does my new dash cam have poor video quality?

Video Quality

What is the recording capacity of my memory card? How much can I record on my SD card?

Do your dash cams allow continuous recording and overwrite the older videos by itself when the storage is full?

Why do dash cams record in clips, and not one long continuous file?

Can I use the rear camera to record inside the cabin?

If IR cameras are better at capturing in total darkness, can I use them instead of standard rear cameras?

Is the footage in black & white when recording with an IR camera?

Recording

Does the rear camera have any motion detection capabilities?

Will a dash camera drain my vehicle battery?

Which dash cam do you recommend for extended parking mode?

Is it possible to turn off parking mode?

Is it possible to turn off the parking mode when hardwired with the hardwire cable?

My car isn't driven much, but I still want parking mode recording

Why am I getting a battery drain warning message?

My dash cam doesn't know when to switch to parking mode when using a battery pack!

Parking Mode

FAQs For All Dash Cams

How do I connect my smartphone to my BlackVue via WiFi?

What is the default password for my BlackVue dash cam?

How can I watch / download / export the recorded videos?

Do I have to be connected to the BlackVue Wi-Fi every time that I want my dash cam to record?

How do I access / configure the dash cam's settings / firmware settings?

How do I turn off the LEDs on the dash cam?

How do I adjust the point of view of my BlackVue camera without a screen?

What does Manual Recording mean?

How does the dash cam record in parking mode?

How does the voltage monitor work in my BlackVue dash cam?

Are my existing BlackVue cables compatible with new BlackVue models?

What is the length of the rear cable for the 2CH systems?

Does BlackVue have an OBD cable?

Can I use the Power Magic Pro (PMP) with X series cameras that have built-in battery protection?

Can I use my iPhone / Android smartphone as a mobile hotspot?

FAQs for All BlackVue models

How do I update the firmware on my BlackVue dash cam?

My BlackVue dash cam is not powering on. How do I fix it?

My BlackVue dash cam's rear camera is not working. How do I troubleshoot it?

My BlackVue dash cam is restarting randomly. How do I fix it?

My BlackVue camera keeps repeating "Dash Cam Model Error"

My BlackVue dash cam is continuously triggering beep sounds. How do I fix it?

My smartphone doesn't connect to my BlackVue dash cam's wi-fi. How do I fix it?

My BlackVue dash cam's Wi-Fi disconnects from the smartphone. How do I fix it?

How do I change / reset my BlackVue dash cam's Wi-Fi SSID/password?

My BlackVue dash cam's GPS is not working. How do I fix it?

The date/time stamp on the recordings on my BlackVue dash cam is incorrect. How do I fix it?

The date and time of my BlackVue camera keeps resetting

Speed is not showing up on the recordings on my BlackVue dash cam. How do I fix it?

Why does my BlackVue dash cam say "Check SD Card" or "No SD Card, Restarting" when using a 3rd party card?

How do I resolve a "Check SD Card" or "SD Card Error" alert?

Troubleshooting with BlackVue

What is BlackVue Cloud and how do I use it?

How do I register for a BlackVue Cloud account?

What's included in my BlackVue Cloud account?

What is Live Event Upload and how do I set it up?

Will there be a notification to my phone when someone hits my car while it is parked?

I'm not receiving any push notifications from my BlackVue Cloud. What should I do?

Is the BlackVue Cloud’s Voice Call feature different from Two-Way Voice Communication?

What does "Exceeded Video Play & Download Limit" or "Live View Limit" mean on my BlackVue Cloud?

Does using the Event Map or Live Event Upload consume my allotted My Drive storage?

What happens to the Event Map video if I accidentally delete my footage?

Privacy: Are videos automatically shared on the BlackVue Event Map?

My BlackVue Cloud feature isn't working. How do I fix it?

BlackVue Cloud

What is the difference between the DR970X Plus and the DR970X Plus Series II?

BlackVue Series II

Which accessories from my BlackVue DR900/DR750 Series are compatible with the DR970X/DR770X Series?

What are the touch sensors on the BlackVue DR970X/DR770X Series dash cams?

DR970X/DR770X Series

Which 4G telecommunication providers are these dash cams and modules compatible with?

What type of SIM card should I use with my BlackVue LTE dash cam/module?

Would the LTE dash cams and modules work on a 5G network?

How do I activate the dash cam's LTE connection with my SIM card?

How do I insert the SIM card?

How do I activate the BlackVue SIM card?

How much data do I need?

Where do I find my dash cam's connectivity details?

Are the non-LTE rear cameras and cables compatible with the Built-in LTE cameras?

Are there manuals for the BlackVue Built-in LTE Series or LTE modules?

What is the difference between the Built-in LTE Series and the standard series?

Can the DR750X-2CH LTE/LTE Plus use the BlackVue X series hardwire kit?

Can I add a BlackVue CPL filter to my Built-in LTE Series dash cam?

Built-in LTE Series & LTE Modules

What does the Box unit do?

What is the security alarm in my BlackVue Box for?

How can I tell my BlackVue Box cameras apart?

Do the BlackVue Box units use the same wiring and cameras?

Does the main camera of the Box have the tamper-proof casing?

BlackVue Box Series

Does the BlackVue DR590 series have buffered parking mode recording?

What is the recording duration of the BlackVue DR590X Plus/DR590X Series?

What are the product specifications of the BlackVue DR590X-2CH Plus?

What are the specifications of the BlackVue DR590X-1CH Plus?

DR590 Series

Which microSD card do you recommend for the BlackVue DR900S Series?

What are the product specifications of the BlackVue DR900S-2CH?

What is the maximum pixel resolution in the BlackVue DR900-2CH?

What are the recording duration of the BlackVue DR900 models?

If I am upgrading from the BlackVue DR650GW Series through a Power Magic Pro, can I simply replace the unit and plug in the BlackVue DR900S?

Can the BlackVue DR900S record in 2K video quality, 1080p or in 60 FPS?

My BlackVue DR900S dash cam is overheating and shutting down. How do I fix it?

Does the BlackVue DR900S Series have a certain temperature cut off in a hot parked vehicle?

How long is the rear video cable supplied with the BlackVue DR900?

What are the product specifications of the BlackVue DR900S-1CH?

What are the recording duration of the BlackVue DR900S-2CH?

DR900 Series

I drive a semi and need 2 cameras to watch both sides of my truck and trailer. Which dash cam is right for me?

What is the recording duration of the BlackVue DR750X?

How is the DR750S series different from its predecessors?

DR750 Series

BlackVue

What is the default wi-fi password for my Thinkware dash cam?

How do I update the firmware on my Thinkware dash cam?

How do I achieve Parking Mode with the cigarette lighter adapter for my Thinkware camera?

What mobile app should I use for my Thinkware dash cam?

How do I register my Thinkware Cloud dash cam?(Older models)

What is the typical lifespan of a memory card?

Can you turn off all the audio notifications on a Thinkware dash cam?

How should I partition the memory card? (Thinkware)

Can I format the memory card inside my Thinkware Dashcam?

How do I reset my Thinkware dash cam?

I accidentally installed my rear dash cam the wrong way and now my rear footage is recording upside down. Is there a setting to rotate the image through the Thinkware mobile app?

How do I share my dash cam footage from my Thinkware dash cam?

How do I disable audio recording for my Thinkware dash cam?

Why can't I disable some notifications on my Thinkware dash cam?

What are the different ways to power your Thinkware Dash Cam?

How does Parking Mode work?

What are the max SD card capacity for Thinkware dash cams?

Do I have to be in my car if I want to use my Thinkware dash cam's wi-fi?

What are the different recording modes on Thinkware Dash Cams?

How do I connect to my Thinkware dash cam via mobile hotspot?

How do I rotate the rear camera footage on my Thinkware dash cam?

Would I get a lot longer battery if parking mode is set to Time Lapse mode and does Time Lapse mode in Thinkware have "buffered parking" like Blackvue?

What are the versions of Thinkware’s Super Night Vision?

What is Parking Mode Waiting Time in my Thinkware?

Which Thinkware dash cameras have built-in Bluetooth?

Can I access Thinkware CONNECTED on a web browser?

How do I register my Thinkware Camera for the Thinkware Connected app?

FAQs for All Thinkware Models

I'm getting a "Format SD Regularly for Data Integrity" error. What's happening?

I can't download the Thinkware Cloud app on my Android phone. What should I do?

I'm having some Red Light Camera Issues on my Thinkware dash cam. What should I do?

Do I need to register my Thinkware dash cam?

I cannot download the Thinkware Cloud App on an Android phone. What should I do?

My Thinkware dash cam is displaying the wrong date in the video files. What should I do?

The date/time stamp on my Thinkware dash cam doesn't seem to work. What do I do?

My Thinkware dash cam is warm to the touch, is this normal?

My Thinkware dash cam won't power on / turn on. What should I do?

I'm getting a "Dash Cam Not Responding" error message. What do I do?

What should I do when I'm experiencing wi-fi connection issues on my Thinkware dash cam?

What should I do if I'm experiencing errors when exporting my footage to my smartphone from the Thinkware Cloud app?

What should I do if my Thinkware dash cam keeps rebooting or overheating while I'm driving?

What should I do if my front Thinkware dash cam keeps rebooting with the rear camera?

My Thinkware GPS is not Connecting

What should I do if I'm experiencing errors when exporting my footage to my smartphone from the Thinkware Cloud app? copy

Troubleshooting with Thinkware

What is Thinkware Cloud and how does it work?

How do I monitor my vehicle with Thinkware Cloud?

"This dash cam is not supported" message when connecting camera to the Thinkware app

Is there a monthly fee to using Thinkware Cloud?

I never received the Thinkware Cloud Confirmation email. How do I proceed?

How can I set up the Emergency Text Feature on the Thinkware Connected app?

How many dash cams can I register in my Thinkware Connected account?

Can I add multiple internet connections to the same Thinkware CONNECTED app?

Can more than one person concurrently connect to the camera via the Thinkware phone app at once? I share a car.

How do your shipping options work?Updated 4 hours ago