I'm getting a "Dash Cam Not Responding" error message. What do I do?

BlackboxMyCar Updated by BlackboxMyCar

When connecting to the mobile app for the dash cam, if you receive the pop-up "Dash Cam is not responding" immediately after opening the app, this is an indication that you have download the incorrect application.

Please double check the app store to ensure that you have downloaded the correct app. If you are still having issues, please contact us at info@blackboxmycar.com. Alternatively, you can also contact Thinkware support at support@thinkware.com.

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