If you are struggling to connect to the dash cam via Wi-Fi, follow the steps below. Dash Cams with Bluetooth:. Dash Cams without Bluetooth:. Thinkware Connected (Bluetooth models only): Initiate a live view or video playback, then follow the prompts
If you are experiencing an error exporting footage to your smartphone via the Thinkware Dash Cam Link App, please follow the steps below to resolve the issue. If you are still having issues, please contact us at [email protected]. Alternatively,
If you are experiencing an error exporting footage to your smartphone via the Thinkware Cloud App, please follow the steps below to resolve the issue. If you are still having issues, please contact us at [email protected]. Alternatively, you can
If your Thinkware Dash Cam begins turning on and off while driving, please try the following steps to fix the issue. If you are still having issues, please contact us at [email protected]. Alternatively, you can also contact Thinkware support at
If the front dash cam continually restarts with a rear camera attached, first disconnect the rear camera and test if the rebooting Stops. Please check the connectors on both the cameras and the cable to ensure they are not damaged or worn. Update/Re-
If the dash cam states "Format SD Regularly for Data Integrity" or "Memory Card Format Required" upon each startup, this is an indication that your microSD Card may be corrupt. If the issue persists, please contact us at [email protected]. Alter
If you are experiencing an issue with the Red Light/Speed Cameras not announcing while driving, first, please re-download the latest version of the Speed Cam Data to the dash cam itself. If the alerts are still not announcing, please contact us at in
If you are having an issue with your dash cam displaying the wrong date and/or time on the video files:. Please check that the timezone is correct, and re-download the latest version of the Firmware to the camera. Next, try using a different SD card.
Your RTC battery may have gone bad, unfortunately. The RTC battery is a small internal component of the dash cam whose sole purpose is to keep accurate track of the date and time. This is why, if you've ever shut down your dash cam, the date and time
If the GPS is not connecting when the device is powering on, please note that the GPS signal may not be received in out-of-service areas, or if the product is located between tall buildings. Also, GPS signal reception may not be available during stor
Is your Thinkware dash cam no longer powering on? If that is the case, this is most likely a power issue. Please try the following steps to fix the problem. Please also check out our general Why Won't My Dash Cam Turn On page here. We love hearing fr
A dash cam of this calibre is a pretty high-tech piece of equipment. When you think about it from an engineering perspective, capturing high-quality full HD, 2K, or 4K video takes a large amount of processing power. Until a few years ago, any camcord
Android users running any software before 9.0 will be unable to download the Thinkware Dash Cam Link Application in the Google Play Store. Please send an email to [email protected] and request the legacy Thinkware Dash Cam Link App File. This fil
Android users running any software before 7.0 will be unable to download the Thinkware Cloud Application in the Google Play Store. Please send an email to [email protected] and request the legacy Thinkware Cloud App File. This file will allow you
When connecting to the mobile app for the dash cam, if you receive the pop-up "Dash Cam is not responding" immediately after opening the app, this is an indication that you have downloaded the incorrect application. Please double-check to ensure that
If you are connecting to your Thinkware camera's wifi and then attempting to connect in the Thinkware application, but are receiving the message "This dash cam is not supported. The connection will end", then we have good news, as this is an easy fix