I'm getting a "This dash cam is not supported" message when connecting camera to the Thinkware app. What should I do?Updated 22 days ago

If you are connecting to your Thinkware camera's wifi and then attempting to connect in the Thinkware application, but are receiving the message "This dash cam is not supported. The connection will end", then we have good news, as this is an easy fix.

Here is an image of the message for reference:

This means that you are using the wrong Thinkware application. Thinkware has 2 main applications, Thinkware Dash Cam Link and Thinkware Cloud. It's important that you are using the right application for your respective camera.

Thinkware cameras that use Thinkware Dash Cam Link:

F70 PRO, F200 PRO, Q200, Q850, Q1000, U3000, U1000Plus, ARC, M1

Thinkware cameras that use Thinkware Cloud:

U1000, Q800 PRO, QA100, F800 PRO

These applications are very similar, with the key differences being that the Thinkware Cloud offers the use of cloud features with older models, with Thinkware Dash Cam Link being used for newer Thinkware models that do not use the Cloud or have it in the Thinkware Connected application.

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