My Thinkware GPS is not Connecting. What should I do?Updated 21 days ago
If the GPS is not connecting when the device is powering on, please note that the GPS signal may not be received in out-of-service areas, or if the product is located between tall buildings.
Also, GPS signal reception may not be available during storms or heavy rain. Try again on a clear day at a location that is known to have a good GPS reception. It may take up to 5 minutes until GPS reception is established. It is recommended to have the vehicle in motion during this time; sometimes, the GPS will not connect if the vehicle is not moving.
F200/FA200/F800/F800PRO/Q800PRO/U1000/M1
- Connect to the Thinkware App and go to Dash Cam Info.
- Select GPS > then the Arrow in the top-right corner to reset. Ensure the GPS Status says "connecting".
Wait a few minutes and listen for the message "GPS Connected."
M1: You can also test by changing the placement of the main unit to ensure the signal is not being interrupted.
F70 Pro/F200/F200 Pro/FA200/Q200: ensure the GPS module is fully plugged into the GPS port, and not accidentally plugged into the rear camera port (if applicable).
If this process does not work, please contact us at [email protected]. Alternatively, you can contact Thinkware directly at [email protected].
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