What should I do when I'm experiencing wi-fi connection issues on my Thinkware dash cam?Updated 14 days ago
If you are struggling to connect to the dash cam via Wi-Fi, follow the steps below.
Dash Cams with Bluetooth:
- Ensure the dash cam is not manually paired in your smartphone's Bluetooth settings.
- Ensure Wi-Fi and Cellular Data are enabled on your smartphone.
- Ensure all permissions are enabled for the Thinkware Dash Cam Link app.
- Open the Mobile App ~ You should be connected.
Dash Cams without Bluetooth:
- Ensure the Mobile App has been Forced Closed.
- Ensure Wi-Fi is enabled on your smartphone.
- Press the Wi-Fi Button on the Dash Cam.
- Look for Thinkware Network. Look for the Blue Check Mark (iPhones) or “Connected, No Internet” (Android).
- Open the Mobile App ~ You should be connected.
If not connected:
Thinkware Connected (Bluetooth models only): Initiate a live view or video playback, then follow the prompts to connect via Wi-Fi
Thinkware Connected (Wi-Fi only models): Tap "Connect to dash cam" until you hear "Connected to a Smartphone".
Thinkware Cloud: Press the Grey “Not Connected” bar > WiFi > Tap “Next” Button 3 Times until you hear “Connected to a Smartphone”.
Dash Cam Viewer: Slide the WiFi Bar to the “On” Position.
Android Users: Ensure "Switch to Mobile Data" has been disabled in the Advanced WiFi Settings on your smartphone, and wireless Android Auto has been disabled on your vehicle's infotainment system.
If you are still having issues, please contact us at [email protected]. Alternatively, you can also contact Thinkware support at [email protected].
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