What should I do when I'm experiencing wi-fi connection issues on my Thinkware dash cam?Updated 2 years ago

If you are struggling to connect to the dash cam via wi-fi, follow the process below for a secure connection.

1. Ensure the Mobile App has been Forced Closed.
2. Press the Wi-Fi Button on the Dash Cam
3. Look for Thinkware Network. Look for Blue Check Mark (iPhones) or “Connected, No Internet” (Android)
4. Open the Mobile App ~ You should be connected

If not connected:

Thinkware Cloud: Press the Grey “Not Connected” bar > WiFi > Tap “Next” Button 3 Times until you hear “Connected to a Smartphone”.

Dash Cam Viewer: Slide the WiFi Bar to the “On” Position.

If you are still having issues, please contact us at [email protected]. Alternatively, you can also contact Thinkware support at [email protected].