Why am I being charged custom duties and fees?

BlackboxMyCar Updated by BlackboxMyCar

Please do note that we only ship out of our warehouses in Canada or the US. If your order is being shipped out of our Canadian office and your order total was over $800, then US Border Services will charge custom duties (they only do if the order is over $800).

Do note that this also means if your order was under $800, you would not have even been charged your state taxes. Rest assured we actually cover custom duties as a courtesy for these situations. Just send us an email to info@blackboxmycar.com with your order number and a copy of the duties you were invoiced, and we'll happily reimburse you in full.

Thanks for stopping by!

We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing, or contact our support team (info@blackboxmycar.com) if you need further assistance from us.

How did we do?

Why am I getting charged international transaction fees?

How do I shop on my mobile device?