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Purchasing & Ordering

Are the prices on your website in USD or CAD?

If you're shopping on our blackboxmycar.com website meant for US and international customers, then you will be shopping in USD. If you're a Canadian customer, then you should be shopping at blackboxmycar.ca in CAD currency. We love hearing from our c

How do I place an order on the BlackboxMyCar website?

After you've found the perfect dash cam and/or accessories, simply click on the "Checkout" icon and follow the prompts to complete your purchase.

How do I shop on my mobile device?

The BlackboxMyCar.com website is mobile-friendly, which means the checkout process will be the same regardless of if you are using a mobile device or a desktop computer. Read on for the steps.

I'm having trouble with placing my order. Can you help?

Experiencing problems on our website? We can place the order for you! Click to obtain details on how to contact us via email, phone or even Live Chat!

What payment methods do you accept?

BlackboxMyCar accepts major credit cards and BlackboxMyCar eGift Cards. Got a promo code? Just enter it in at checkout. Read on to learn more.

Does your website take Discover?

Our basic website checkout is based on Shop Pay, which generally has no issue taking payments from Discover cards. If you're running into any issues, please try the Shop Pay express checkout option, or use your Discover card through an alternative me

How do BlackboxMyCar gift cards work?

Gift vouchers are delivered by email immediately and contain instructions to redeem them at checkout on BlackboxMyCar's website.

Why does my payment keep getting rejected?

Sometimes it's as simple as re-entering all of the information and trying again. Be sure the name, number, expiration and CVV2 number are exactly as they appear on your card.

Why was my order flagged for potential fraud?

Our payment processing system runs each transaction through an algorithm to determine if there's anything suspicious about the purchase. This process is in place strictly to protect both the cardholder and our business from potential theft and fraud.

Why am I getting charged international transaction fees?

BlackboxMyCar is headquartered in Canada with operations in the US. Foreign customers, typically outside of Canada and the US, may be subject to an international service assessment fee depending on their credit card company policies. This fee is stri

Why am I being charged customs duties and fees?

If you're in the United States, most orders will be shipped from our US warehouse in Salt Lake City, Utah. However, some US orders may be shipped from Canada, as are most international orders shipped outside of the US and Canada. Foreign customers, i

Do you price match at BlackboxMyCar?

Here at BlackboxMyCar, we pride ourselves on having the best pricing for our customers. In some rare cases where you find better pricing, we may be able to price match if the following criteria are met:. For more details, we encourage you to take a l

Do you offer discounts for Military personnel & First Responders?

We sure do, and first off, thank you for your service. We offer a 10% discount to all Military personnel & First Responders. To get your 10% discount, you can contact our support team for a code or request a post-sale refund if you have already place

I'm looking to place a large order for my fleet of vehicles. Do you offer fleet pricing?

We sure do! We have special discounted pricing available for companies looking to equip their fleet of vehicles with a lineup of dash cams. For more information and to sign up, please refer to our Fleets Discounts for Commercial Vehicles page. We lov

We're a dealership / reseller who's looking to carry your dash cams. Do you offer wholesale pricing?

We do! We work with dealers all across North America, and we're able to offer competitive wholesale pricing to our partners. If you're one of the following:. You can apply to become our automotive partners via our Partnerships page, and our team will