What should I do when I'm experiencing wi-fi connection issues on my Thinkware dash cam?

BlackboxMyCar Updated by BlackboxMyCar

If you are struggling to connect to the dash cam via wi-fi, follow the process below for a secure connection.

  1. Ensure the Mobile App has been Forced Closed.
  2. Press the Wi-Fi Button on the Dash Cam
  3. Look for Thinkware Network. Look for Blue Check Mark (iPhones) or “Connected, No Internet” (Android)
  4. Open the Mobile App ~ You should be connected
If not connected:

Thinkware Cloud: Press the Grey “Not Connected” bar > WiFi > Tap “Next” Button 3 Times until you hear “Connected to a Smartphone”.

Dash Cam Viewer: Slide the WiFi Bar to the “On” Position.

IOS Users: Ensure "WiFi Assist" has been disabled in your phone's Cellular Settings.
Android Users: Ensure "Switch to Mobile Data" has been disabled in the Advanced WiFi Settings on your smartphone.

If you are still having issues, please contact us at info@blackboxmycar.com. Alternatively, you can also contact Thinkware support at support@thinkware.com.

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