What should I do if I'm experiencing errors when exporting my footage to my smartphone from the Thinkware Cloud app?

BlackboxMyCar Updated by BlackboxMyCar

If you are experiencing an error exporting footage to your smartphone via the Thinkware Cloud App, please follow the steps below to resolve the issue.

  1. Firstly, ensure there is an album called "ThinkwareDashCam" in your camera roll. If you are unable to find this folder, please create one. 
  2. Lastly, please ensure that the Thinkware Cloud App has all permissions enabled under your phone's settings. 

If you are still having issues, please contact us at info@blackboxmycar.com. Alternatively, you can also contact Thinkware support at support@thinkware.com.

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