5 Reasons Why Your VIOFO Dash Cam Isn’t Turning OnUpdated 5 months ago
5 Reasons Why Your VIOFO Dash Cam Isn’t Turning On
1. Faulty Wires and Cables
A faulty power cord or adapter is a common cause of dash cam power issues. Cables can wear out or become damaged over time, resulting in intermittent power supply or full failure. We recommend checking the power cord and power port for evident signs of wear, fraying, or damage. If there are any problems, replace the cable with a new, high-quality one. Also try powering with an alternative power cable, such as the cigarette lighter adapter that is normally included. If you have a rear/interior camera connected to your front camera, try disconnecting it completely before powering the front camera.
2. Memory Card Errors
If everything is properly plugged in and the power source appears to be operational, you might want to test the memory card. It's possible that a problem with the card is causing the camera to fail. Memory card problems could be caused by a corrupted file or a formatting error. If you have access to the memory card, you can always reformat it. However, if the memory card becomes corrupted, you may need to replace it.
3. Outdated Firmware
Outdated software or firmware can also cause your dash cam not to turn on. Updates are frequently released by manufacturers to resolve bugs and improve functionality, which you can access through their respective websites. If updates are available, install them according to the manufacturer's recommendations. If your dash cam stops working due to corrupted software or firmware, you may need to do a factory reset or contact the manufacturer's support for assistance. For up-to-date firmware, check out our firmware and downloads page.
4. Auto-Off is Activated
Once you have checked the power source, memory card, physical form, and the dashcam still won’t turn on, you can also check the settings. For dash cams like VIOFO, the most common setting that needs to be adjusted is the “Auto Power Off” setting. If this setting is turned on, it will cause the dashcam to turn off after a certain period of time.
If that doesn't work, then please contact our team for a return merchandise authorization (RMA) form.
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We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing, or contact our support team ([email protected]) if you need further assistance from us.