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FAQs for All VIOFO Models

5 Reasons Why Your VIOFO Dash Cam Isn’t Turning On

A faulty power cord or adapter is a common cause of dash cam power issues. Cables can wear out or become damaged over time, resulting in intermittent power supply or full failure. We recommend checking the power cord and power port for evident signs

What is the length of the rear connecting cables for VIOFO?

The length of the front and rear connecting cable for VIOFO dash cams are 6 meters or about 20 feet long. We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing,

Can I update the firmware over wi-fi using the VIOFO app on my smartphone?

It's possible to update the firmware over wi-fi, but in our experience, it is never that reliable. From what customers have mentioned as well, it doesn't work well especially on the iPhone. We would recommend downloading the install over an SD card,

Is the Wi-Fi password protected on my VIOFO? How do you prevent others from connecting to the Wi-Fi on the camera and tampering with the stored recordings?

There is a default WiFi password out of the box. This, along with the SSID can be changed via the settings in the VIOFO mobile app to prevent unwanted access. We love hearing from our customers, and we'd love to get your feedback to further improve y

Are there any fees for using the GPS logger on my VIOFO?

No, there is no added fee for using the GPS feature on your VIOFO device. The GPS logger will supply you with the speed, location and time directly to your footage.

Can I upgrade my VIOFO's software from a MAC computer?

Yes, you can update your VIOFO's software from a MAC computer. However, we have had some users experience issues going down this path, as MAC computers sometimes leave hidden files on the memory card and could cause your VIOFO dash cam to malfunction

Can I connect my VIOFO dashcam to my car's wifi hotspot for remote viewing?

No, VIOFO dashcams do not have cloud functionality that allow for remote viewing. You can only view footage via a WiFi connection through your phone within the camera's WiFi range. We love hearing from our customers, and we'd love to get your feedbac

Does VIOFO have an OBDII power cable?

There are no compatible OBD-II power cables for the VIOFO dashcams. The VIOFO does offer different hardwiring kits based on the model of your dash cam. A139 Series: VIOFO USB-C Hardwire Kit. We love hearing from our customers, and we'd love to get yo

Should I get a second CPL filter for my VIOFO rear camera?

This is very dependent on your vehicle and the rear window. If your vehicle's rear window has a strong tint, adding a CPL filter for the rear camera will not help due to the polarizing effect of it. You will get a oily/blur effect from your footage a

Is the dash cam lens adjustable on a VIOFO dash cam?

For A119 / A119 Pro / A119 V3, the camera lenses are adjustable. For A129 Duo / A129 Duo IR / A129 Pro Duo, both front and rear camera lenses are adjustable. We love hearing from our customers, and we'd love to get your feedback to further improve yo

Do VIOFO Dash cams have a screen dimming option?

No, VIOFO Dash cams do not have an option to dim the LCD screen. On the other hand, VIOFO dash cams have screensaver options which will turn off the screen automatically after a set time. We love hearing from our customers, and we'd love to get your

How do I get my VIOFO dash cam into card reading mode?

To get your VIOFO dash cam into card reading mode, all you need to do is connect it to your computer using the short USB cable included in the dash cam box, and plug that into your computer. Alternatively, if you are looking into reviewing your video

Does it play recorded front and rear files at the same time?

You can preview front and rear footage in real-time, at the same time, on the unit itself. Files, however, are saved separately in the SD Card and need to be played separately on the desktop viewer of your choice. We love hearing from our customers,

Can the camera be used after the car engine is turned off?

Yes, using mobile power and VIOFO HK3 could support the dashcam to be used after the car engine is turned off.

Why can't I access the menu on my VIOFO dashcam?

To enter the Menu on VIOFO dashcams, please make sure you turn OFF the Wi-Fi connection and stop the recording. When the dashcam starts beeping after clicking the REC button, you will be able to click and enter the Menu. We love hearing from our cust

Can I take pictures with my VIOFO Dash Cam?

Yes, pressing the menu button (the three sideways lines on the far left) while the dash cam is recording will trigger the camera to take a picture and save it to a different folder in your SD Card. We love hearing from our customers, and we'd love to

What does the parking mode timer do on a VIOFO dash cam?

The parking mode timer is designed for customers in special circumstances who may not want their VIOFO dash cam to record until the battery is fully drained. It's just an additional option for users to control their VIOFO's parking mode with a timer.

How do I upgrade my VIOFO firmware?

Upgrading your VIOFO firmware is as easy as dragging the firmware file directly onto your SD card from your computer. The steps are as provided by the VIOFO website as follows:. Please do the following to upgrade the dashcam:. The firmware will be au

Can I watch my VIOFO dash cam’s footage on a PC or Mac?

Yes, you can. While VIOFO doesn’t have a dedicated desktop viewer yet, you can watch your footage on the Dashcam Viewer software. This can be downloaded to your Windows PC or Mac. Aside from watching your videos, you can also organize your files and

Can I access the live videos in my VIOFO dash cam when the car is in parking mode?

It depends on the model. For VIOFO models like the A119, A129, and A229, the WIFI automatically disconnects when the camera switches to parking mode. However, you can still turn it on manually to access the app for live footage. On the other hand, th

What is the default password for my VIOFO Dash Cam?

The default password for nearly all VIOFO dash cams is 12345678. This will also normally be displayed on the camera's physical screen once the wifi has been turned on, if the model has a physical screen that is. If this still does not work, please tr

Can VIOFO unit's screen be turned off?

Yes. For the VIOFO A119 Mini 2, the screen can be always off. You can find it in the screen save option in the menu. We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we

What does the VIOFO static sticker do?

The VIOFO static sticker is a transparent film that sticks to the windshield via static electricity, providing a cost-effective alternative to a suction mount. It is designed for rental, carshare, and fleet vehicles. When using the static sticker, it

Why can't my phone connect with my VIOFO's 5G Wi-Fi?

Some smartphones do not support 5G Wi-Fi. If you enabled the 5G Wi-Fi in the camera, and can not find the camera SSID in your phone Wi-Fi list, it means your camera does not support 5G Wi-Fi connection. We love hearing from our customers, and we'd lo