The date/time stamp on the recordings on my BlackVue dash cam is incorrect. How do I fix it?Updated a day ago

Here's what we recommend trying:

• Upgrade the dash cam's firmware to the latest version available on the BlackVue website.
• Once the dash cam upgrades the firmware and says "Starting Normal Recording", connect your smartphone to the dash cam and enter the camera settings.
• For dash cams without built-in or externally connected GPS modules, ensure "Manual time setting" is enabled (if available), then manually set the date and time accordingly.
• For dash cams with built-in or externally connected GPS modules, ensure "Sync with GPS" time is enabled (if available), then set your respective time zone and daylight saving time (if applicable).
• For very old models that don't support app connectivity, use the BlackVue Time Setting Program on your computer to set the date and time.

If these don't work, your BlackVue dash cam's internal RTC battery may have gone bad, unfortunately.

The RTC battery is a small internal component of the dash cam whose sole purpose is to keep accurate track of the time. This is why, if you've ever shut down your dash cam, the time is still correct once you power the dash cam on again.

Depending on your order, you may or may not be covered under warranty for this. Please contact our support team, provide your order information, and we can proceed from there.

Thanks for stopping by!

We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing, or contact our support team ([email protected]) if you need further assistance from us.