Troubleshooting with BlackVue

How do I update the firmware on my BlackVue dash cam?

Updating the firmware for your BlackVue dash cam is simple. Follow the instructions to upgrade the firmware. We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doin

My BlackVue dash cam is not powering on. How do I fix it?

Here are some additional troubleshooting tips for you:. We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing, or contact our support team ([email protected]

My BlackVue dash cam's rear camera is not working. How do I troubleshoot it?

We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing, or contact our support team ([email protected]) if you need further assistance from us.

My BlackVue dash cam is restarting randomly. How do I fix it?

Sorry to hear that your BlackVue camera is restarting randomly! Generally, this indicates that the camera is getting power, but that there are software or hardware-related issues with the unit. Here's a video covering some of the common issues:. If y

My BlackVue camera keeps repeating "Dash Cam Model Error"

Sorry to hear that your BlackVue Dashcam keeps repeating the message "Dash Cam Model Error" when you power the unit up!. Usually, this issue is firmware-related and is easily resolvable. Essentially, your camera is telling you that there is firmware

My BlackVue dash cam is continuously triggering beep sounds. How do I fix it?

Beep sounds usually indicate that the G-sensor has been triggered, whether the dash cam is in normal recording mode or parking mode. We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Le

My smartphone doesn't connect to my BlackVue dash cam's wi-fi. How do I fix it?

Follow the steps below and try connecting the dash cam after each step to check if it solves the issue. Note:. We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're do

My BlackVue dash cam's Wi-Fi disconnects from the smartphone. How do I fix it?

For a smooth Wi-Fi connection of your smartphone to the BlackVue dash cam's Wi-Fi, the distance between the dash cam and the smartphone should not be more than 10m (32ft). Strong radio interference due to other electronic devices in the car can affec

How do I change / reset my BlackVue dash cam's Wi-Fi SSID/password?

The best way to change/reset the password is via the BlackVue Viewer. We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing, or contact our support team (info@bl

My BlackVue dash cam's GPS is not working. How do I fix it?

Thanks for stopping by!. We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing, or contact our support team ([email protected]) if you need further assistan

The date/time stamp on the recordings on my BlackVue dash cam is incorrect. How do I fix it?

Here's what we recommend trying:. The RTC battery is a small internal component of the dash cam whose sole purpose is to keep accurate track of the time. This is why, if you've ever shut down your dash cam, the time is still correct once you power th

The date and time of my BlackVue camera keeps resetting

Sorry to hear that the date and time of your BlackVue camera keeps resetting. Sometimes this will happen once the camera fully loses power, going out of normal recording or parking mode. Let's ensure a few basic steps are followed first. If all steps

Speed is not showing up on the recordings on my BlackVue dash cam. How do I fix it?

Things to keep in mind:. If all of the above conditions are met and GPS doesn't work, please retrieve some of the video recordings without the speed stamp, along with their GPS files, and "Config", "System" folders saved in the microSD card, and send

My BlackVue Cloud feature isn't working. How do I fix it?

If you are still experiencing issues, please contact our support team. We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing, or contact our support team (info@b

I'm not receiving any push notifications from my BlackVue Cloud. What should I do?

If you're not receiving push notifications from your BlackVue Cloud, please ensure that you have Cloud properly set up and turned on. Please refer to this video guide on how to set up your Cloud connection:. Also, ensure that you have notifications e

Why does my BlackVue dash cam say "Check SD Card" or "No SD Card, Restarting" when using a 3rd party card?

This typically occurs when the SD card does not have the correct file format and/or allocation size for the dash cam, and the dash cam is unable to format the card itself. The only way to get your BlackVue dash cam to recognize the SD card in this ca

My third party SD card is not working with my BlackVue camera.

BlackVue cameras are very picky with the format of their SD cards, requiring the card to be formatted into FAT32 to work. Formatting through the BlackVue PC viewer is recommended. We love hearing from our customers, and we'd love to get your feedback

How do I resolve an SD Card Failure alert?

If you hear the SD card error alert, it means your dash cam has encountered an error with the SD card and can’t start recording. No need to panic, it could be as simple as a faulty SD card or an incompatible SD card. There are a couple of things you