Here's what we recommend trying:. Your BlackVue dash cam's internal RTC battery may have gone bad, unfortunately. The RTC battery is a small internal component of the dash cam whose sole purpose is to keep accurate track of the time. This is why, if
If you're not receiving push notifications from your BlackVue Cloud, please ensure that you have Cloud properly set up and turned on. Please refer to this video guide on how to set up your Cloud connection:. Also, ensure that you have notifications e
Please note that the wi-fi connection must be within an adequate range of the dash cam, or else the signal will not be picked up. If you are still experiencing issues, please contact our support team. We love hearing from our customers, and we'd love
Things to keep in mind:. If all of the above conditions are met and GPS doesn't work, please send us some of the video recordings without the speed stamp, along with their GPS files, and "Config", "System" folders saved in the microSD card. To get th
Here are some additional troubleshooting tips for you:. We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing, or contact our support team ([email protected]
For a smooth Wi-Fi connection of your smartphone to the BlackVue dash cam's Wi-Fi, the distance between the dash cam and the smartphone should not be more than 10m (32ft). Strong radio interference due to other electronic devices in the car can affec
Follow the below steps and try connecting the dash cam after each step to check if it solves the issue. Note:. We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're do
Sorry to hear that your BlackVue Dashcam keeps repeating the message "Dash Cam Model Error" when you power the unit up!. Usually, this issue is SD card-related, and is resolvable. Essentially, your camera is telling you that there is information on t
The beep sounds trigger when the camera starts event recording during Normal Recording mode. We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing, or contact ou
Sorry to hear that your BlackVue camera is restarting randomly! Generally, this indicates that the camera is getting power, but that there are software related issues with the unit. Here's a video covering some of the common issues:. I. f you are usi
Updating the firmware for your BlackVue dash cam is simple. To start, you should find your firmware on our BlackVue Downloads page. The instructions are also on the top of the page I just linked, with the firmware section at the bottom of that page.
We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing, or contact our support team ([email protected]) if you need further assistance from us.
Sorry to hear that the date and time of your BlackVue camera keeps resetting. Sometimes this will happen once the camera fully loses power, going out of normal recording or parking mode. Let's ensure a few basic steps are followed first. If all steps
If the coaxial pins and coaxial ports are fine, please perform a firmware reflash by following the below:. We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing,
The best way to Change/Reset the default password is via the BlackVue PC Viewer. (DR590W, DR650GW, DR650S, DR750S/X, DR900S/X/X Plus, DR770X, DR970X Series). For both Windows or MAC Users (SD Card Viewer). 1. Remove the microSD card from the dashcam.
If you hear the SD card error alert, it means your dash cam has encountered an error with the SD card and can’t start recording. No need to panic, it could be as simple as a faulty SD card or an incompatible SD card. There are a couple of things you