My BlackVue dash cam's rear camera is not working. How do I troubleshoot it?Updated a day ago

Start Here:

• Update the dash cam's firmware
• Make sure that you are using the rear camera cable that came with the dash cam. Similar cables - or sometimes even cables from older BlackVue models - can cause compatibility issues.
• Turn on the dash cam and check if the power LED on the rear camera is ON. If it isn't, check your settings to ensure the LED hasn't been turned off. If it was off but turning it on doesn't change anything, please power off the dash cam, then disconnect and reconnect the coaxial cable from the front and rear camera carefully.

Check your Coaxial Ports & Pins (if applicable):

1. Are the coaxial pins on the ends of the cable intact? Are the pins straight and not bent or snapped off?
2. Are the coaxial port connectors on the front and rear units intact and not damaged?

Check your Analog Ports & Jacks (if applicable):

1. Are the analog jacks on the ends of the cable pushed all the way into the ports on the front and rear units?
2. Are the analog jacks on the ends of the cables intact? Are they broken or snapped in any way?
3. If your dash cam model uses an analog connection for its external GPS module, was the rear camera accidentally plugged into the GPS port?

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