My BlackVue dash cam is restarting randomly. How do I fix it?Updated a day ago
Sorry to hear that your BlackVue camera is restarting randomly! Generally, this indicates that the camera is getting power, but that there are software or hardware-related issues with the unit.
Here's a video covering some of the common issues:
If you are using a third-party microSD card in your BlackVue dashcam, it can cause the dashcam to reboot randomly. You can try to troubleshoot the issue by formatting the microSD card or updating the firmware, but if the issue recurs, it could simply mean that the card is faulty or incompatible, especially if replacing the card with the same type doesn't work. In this case, we recommend using a BlackVue or BlackboxMyCar microSD card.
In case you are using a BlackVue or BBMC microSD card, but the dashcam still reboots randomly, format the microSD card, update the firmware, and insert it into the dashcam.
If the issue recurs with the BlackVue or BBMC microSD card, even after formatting it / doing a firmware upgrade, please contact us for further assistance.
Important Notes
- It is recommended to format the microSD card at least once a month to avoid any operational issues related to the microSD card.
- If you have been using the same microSD card for more than six months, it is recommended to get a new one as they wear out due to the dash cam's aggressive read/write cycles.
- We do not recommend using the same microSD card for more than a year at the very most; otherwise, you may encounter issues ranging from corrupted recordings to hardware issues with the dash cam itself.
- The main requirement (aside from the microSD card being the correct spec) is that the microSD card must be formatted as FAT32 [Windows] or MS-DOS (FAT32) [Mac].
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