My BlackVue dash cam's Wi-Fi disconnects from the smartphone. How do I fix it?Updated 3 hours ago

For a smooth Wi-Fi connection of your smartphone to the BlackVue dash cam's Wi-Fi, the distance between the dash cam and the smartphone should not be more than 10m (32ft).

Strong radio interference due to other electronic devices in the car can affect the Wi-Fi connectivity of the dash cam, and it might randomly disconnect from the smartphone. To troubleshoot this issue, turn off all other electronic devices and try to connect again

You may also want to try taking out the dash cam from the mount, powering it up at home using a common power adapter, and trying to connect your smartphone to its Wi-Fi.

For Android Users:

• Before connecting any Android device to the dash cam, make sure to turn off the “Smart Network Switch” option in the Wi-Fi settings of the smartphone. BlackVue acts as a Wi-Fi server for your phone or tablet, but it does not provide a connection to the Internet, so the “Smart Network Switch” function might cause it to disconnect from the dash cam.
• If you have wireless Android Auto, please disable this before attempting to connect to the dash cam.
• On some Android devices running Android 6.0 and later, turning on the location in the application permissions might solve the connectivity issue  (go to Settings -> Apps (or Applications) -> Application manager -> BlackVue -> Permissions -> Location, choose “Allow”)

For iPhone Users:

• Before connecting your iPhone to the dash cam, make sure that the “Wi-Fi Assist” option is turned off (Go to Settings > Cellular. Then scroll down and tap the slider to turn off Wi-Fi Assist).
• If you have wireless CarPlay, please disable this before attempting to connect to the dash cam (Go to Settings > General > CarPlay. Then find your vehicle, select it, and tap the slider to turn off CarPlay).

If You're Having Trouble Connecting:

1. If you're using a model without Seamless Pairing, or using a manual Wi-Fi connection for any reason, ensure you're connecting to the dash cam's Wi-fi network first and not just opening the BlackVue smartphone app. Please note that the default password for the most recent models is found on the front unit after you detach it from the front mount, or on the Box unit itself in a Box system.
2. Try a firmware reflash.

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