My Thinkware GPS is not ConnectingUpdated 2 months ago
If the GPS is not connecting when the device is powering on, please note that the GPS signal may not be received in out-of-service areas, or if the product is located between tall buildings.
Also, GPS signal reception may not be available during storms or heavy rain. Try again on a clear day at a location that is known to have a good GPS reception. It may take up to 5 minutes until GPS reception is established. It is recommended to have the vehicle in motion during this time, sometimes the GPS will not connect if the vehicle is not moving.
- Connect to the Thinkware App and go to Dash Cam Info.
- Select GPS > then the Arrow in the top-right corner to reset. Ensure the GPS Status says "connecting".
Wait a few minutes and listen for the message "GPS Connected."
M1: You can also test by changing the placement of the main unit to ensure the signal is not being interrupted.
If this process does not work, please contact us at [email protected] Alternatively, you can contact Thinkware directly at [email protected]