How does ShipInsure x AfterShip: Package Protection & Free Returns work?Updated 10 hours ago

If you purchase ShipInsure x Aftership: Package Protection & Free Returns at checkout, your purchase will be protected in the following ways:

Loss, Theft, or Damage

If your package is lost, stolen, or damaged during delivery, you may file a claim via the ShipInsure x AfterShip Package Protection Portal within 14 days of the stated delivery. You will receive a response within 24 hours.

Warranty Claims

AfterShip Protection Plus provides free return labels for warranty claims. This means that instead of initiating a standard warranty claim through our Sales and Support team, you should initiate a claim via the ShipInsure x AfterShip Warranty Portal within your product's warranty period.

Free Returns

AfterShip Protection Plus also provides full coverage of returns outside of loss, theft, or damage scenarios. This means that if you want to return your purchase within the scope of our normal return policy, you will be able to do so with free return shipping. To initiate a return, please visit the ShipInsure x AfterShip Free Returns Portal.

Even though the URLs for both portals are linked to blackboxmycar.com, both US/International (blackboxmycar.com) and Canadian (blackboxmycar.ca) orders with ShipInsure x AfterShip: Package Protection & Free Returns can be managed through the same portals.

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