Post-Purchase Support

What is your return policy at BlackboxMyCar?

Not completely satisfied with your dash cam? We do have a Return and Exchange Policy that allows us to refund your order. Contact us so we can get the process started and better assist you.

What is your warranty policy?

As North America's largest dash cam distributor, we go above and beyond to ensure customer satisfaction. Here's how our warranty procedure works. Customer service is our top priority, so when you have an issue, it's our issue too. We provide warranty

What is your return and warranty policy for Outlet items at BlackboxMyCar?

With Outlet items (refurbished, open-box, or clearance products), our basic coverage will have a dead-on-arrival (DOA) warranty through BlackboxMyCar for the first 7 days, then after that, a 30-day BlackboxMyCar warranty or a 1-year warranty with CPS

What can't I return back to BlackboxMyCar?

Not 100% happy with your purchase? You can send it back to us if it's within 30 days of purchase. But before you start sending us things, learn what can be returned and what can't.

What is the warranty on a replacement item?

If you receive a replacement item from BlackboxMyCar, the warranty for this item will be the same one carried over from your original purchase of this product. The warranty will not be reset at the time of replacement. This means that if you obtain a

Do you offer out-of-warranty service for dash cams? What about products not purchased through BlackboxMyCar?

We do offer out-of-warranty replacement services for certain dash cams that were purchased through BlackboxMyCar. This involves going through a process similar to a standard replacement RMA, except a replacement fee (depending on what's being replace