Why does my new dash cam show unclear footage?Updated 10 months ago

If your brand new dash cam is not providing proper image quality, there are a few different things to check. 

1. Check the Lens of the camera itself. Ensure that there are no scratches, fingerprints, or markings of any kind. Of course, ensure that the protective film that comes with the camera is taken off as well. 
2. Verify your viewing method. It's quite common for footage to show worse on a phone than on a computer, especially if the footage is streamed to your phone, allowing for quicker viewing. Furthermore, sometimes higher resolution cameras will struggle to play on phones at a lower resolution, so viewing over a computer is recommended. 

For further information on the factors that go into image quality, check out our article here: https://www.blackboxmycar.com/pages/videoresolution

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