General FAQs

My battery pack is giving me issues! What should I do?

If your dash cam battery pack is giving you issues, then let's help you troubleshoot! Please refer to the following troubleshooting steps below: Not Turning On. If your battery pack is hardwired: Ple…

BlackboxMyCar
Updated 8 months ago by BlackboxMyCar

How would heat affect the battery pack? I don't want my battery pack to overheat!

The operating temperature of our battery packs are -10°C - 65°C (14°F - 149°F). Please always double check the operating emperature of your battery pack and dash cam.

BlackboxMyCar
Updated 8 months ago by BlackboxMyCar

Can you use the external battery pack on a 2-channel system?

All of the battery packs we carry on our website is designed to power both single-channel dash cams as well as dual-channel camera systems. Learn more about their specs.

BlackboxMyCar
Updated 8 months ago by BlackboxMyCar

How do I format my microSD card?

If you have just purchased a new microSD Card to use with the dash cam, we recommend attempting to Format this in your home computer first. Most of the time the SD Card will be completely empty and w…

BlackboxMyCar
Updated 7 months ago by BlackboxMyCar

Can I use a battery pack if I have installed my dash cam using an OBD power cable?

No, you cannot. Thanks for stopping by!. We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing, or contact our…

BlackboxMyCar
Updated 7 months ago by BlackboxMyCar

What is a CPL filter?

We have a page dedicated to this inquiry that you can find on our What is a CPL Filter guide. A CPL (circular polarizing lens) filter is a lens that you can put over your existing dash cam lens to re…

BlackboxMyCar
Updated 8 months ago by BlackboxMyCar

Why should I buy a dash cam battery pack when I can just get a power bank for $30?

This is extremely important to note if you live in locations that have extreme temperature changes during the Summer & Winter months. Battery Technology. A lot of power banks nowadays uses lithium-io…

BlackboxMyCar
Updated 7 months ago by BlackboxMyCar

What is the difference between the certified OEM microSD cards from the manufacturers and the BlackboxMyCar guaranteed microSD cards?

As an authorized dash cam retailer, we carry certified microSD cards that are branded by our dash cam supplier, as well as our own BlackboxMyCar guaranteed memory cards. We do this to provide additio…

BlackboxMyCar
Updated 8 months ago by BlackboxMyCar

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