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General FAQs

See our most frequently-asked questions about accessories and more.

My battery pack is giving me issues! What should I do?

If your dash cam battery pack is giving you issues, then let's help you troubleshoot! Please refer to the following troubleshooting steps below:. If these steps still don't manage to solve your battery pack issues, then please reach out to our suppor

How would heat affect the battery pack? I don't want my battery pack to overheat!

The operating temperature of our battery packs are -10°C - 65°C (14°F - 149°F). Please always double check the operating emperature of your battery pack and dash cam.

Why don't you sell a spliced output cable for BlackVue for your battery packs?

BlackVue has the ability to go into parking mode by detecting that the vehicle is not in motion, so a spliced cable is not needed. Still, if you would like a spliced output cable for BlackVue, you can splice together the unspliced output cable for th

Can you use the external battery pack on a 2-channel system?

All of the battery packs we carry on our website is designed to power both single-channel dash cams as well as dual-channel camera systems. Learn more about their specs.

How do I format my microSD card?

If you have just purchased a new microSD Card to use with the dash cam, we recommend attempting to Format this in your home computer first. Most of the time the SD Card will be completely empty and will not be able to format. This is completely norma

Can I use a battery pack if I have installed my dash cam using an OBD power cable?

No, you cannot. We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing, or contact our support team ([email protected]) if you need further assistance from u

What is a CPL filter?

We have a page dedicated to this inquiry that you can find on our What is a CPL Filter guide. A CPL (circular polarizing lens) filter is a lens that you can put over your existing dash cam lens to reduce glare and reflection, which in turn improves v

Why should I buy a dash cam battery pack when I can just get a power bank for $30?

A lot of power banks nowadays uses lithium-ion batteries, whereas battery packs use LiFePo4 / Lithium Iron Phosphate. When lithium-ion batteries overheat, they tend to expand and possibly even explode. This is why depending on where you're located, i

What amp fuse should I tap into to hardwired my battery pack?

The battery pack draws at 9A, so you want to find an accessory fuse rated 15A-30A. We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing, or contact our support

What is the difference between the certified OEM microSD cards from the manufacturers and the BlackboxMyCar guaranteed microSD cards?

As an authorized dash cam retailer, we carry certified microSD cards that are branded by our dash cam supplier, as well as our own BlackboxMyCar guaranteed memory cards. We do this to provide additional affordable options for our customers. Rest assu

How often should I format my micro SD card?

We recommend formatting the SD card of your dash cam once every 2-3 months. This is not required by any means, and is simply to help with the long-term health of the card. This is especially helpful with dash cams, due to the constant read/write cycl