BlackboxMyCar logo
BlackboxMyCar logo

All articles

BlackVue Cloud

What is BlackVue Cloud and how do I use it?

Once you've registered your dash cam and connected it to the cloud, you will unlock features like:. You can learn more about BlackVue Cloud and its features on BlackVue's official website. Ariel from Vortex Radar takes a much deeper dive into BlackVu

How do I register for a BlackVue Cloud account?

Please refer to the instructions below for how to register for the BlackVue Cloud service:. Some older models may require a QR code or cloud code for the cloud connection process. Please note that if you do not have a QR code or a cloud code, you can

What's included in my BlackVue Cloud account?

By default, your BlackVue Cloud account is on the Free Plan, which includes the following:. Need more? BlackVue offers paid plans as well. To upgrade your plan in the BlackVue app:. BlackVue has a page detailing the specific features of the cloud pla

What is Live Event Upload and how do I set it up?

This feature allows the dash cam to automatically upload event recording files in low resolution to BlackVue Cloud. With Live Event Upload, your dashcam can save Event videos in real time to the Cloud. Not only does it start saving to the Cloud soon

Will there be a notification to my phone when someone hits my car while it is parked?

Yes, there will be! This is what push notifications are all about. When your BlackVue dash cam is connected to the cloud, it will send push notifications to your BlackVue app for set event triggers. You can configure push notifications by going to th

I'm not receiving any push notifications from my BlackVue Cloud. What should I do?

If you're not receiving push notifications from your BlackVue Cloud, please ensure that you have BlackVue Cloud properly set up and turned on. Please refer to this video guide on how to set up your Cloud connection:. Also, ensure that you have notifi

Is the BlackVue Cloud’s Voice Call feature different from Two-Way Voice Communication?

Yes. Voice Call is a new function that replaces Two-Way Voice Communication for the DR750X Plus series and later models. With Voice Call, you can start a conversation from your BlackVue app during remote live view with the occupants of the dash cam-e

What does "Exceeded Video Play & Download Limit" or "Live View Limit" mean on my BlackVue Cloud?

On the Free plan, you can only remotely play back or download a maximum of 100 recordings per month over the Cloud. This limit resets after every 30 days. If you get the "Exceeded Video play & Download limit " notification, it means that you have alr

Does using the Event Map or Live Event Upload consume my allotted My Drive storage?

You don’t have to worry about consuming your allotted My Drive storage when using the Event Map or Live Event Upload. This storage is reserved exclusively for videos you manually back up to it. When a video is shared on the Event Map, it is transferr

What happens to the Event Map video if I accidentally delete my footage?

When you share a video on the Event Map, a copy of the video is saved on the Event Map server. If you accidentally delete the original footage, the copy of the Event Map will remain unaffected. Conversely, deleting the Event Map video will not impact

Privacy: Are videos automatically shared on the BlackVue Event Map?

No. In 2023, BlackVue removed the auto-sharing ability from the Event Map feature over users' privacy concerns. If you want to share your dash cam footage, you can do so manually. We love hearing from our customers, and we'd love to get your feedback

My BlackVue Cloud feature isn't working. How do I fix it?

If you are still experiencing issues, please contact our support team. We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing, or contact our support team (info@b