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GNET

See our most frequently-asked questions about GNET dash cams.

What is the WiFi password for my dash cam?

To connect to your dash cam via WiFi:. We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing, or contact our support team ([email protected]) if you need fu

What is the password I need to connect my iPhone to my dash cam?

Before you connect your GNET dash cam to your iPhone, you will need to download and install the GNET app from the App Store. 1. Open the Settings menu on your phone and connect to the dash cam's WiFi network. It will begin with "GNET_BB_". The passwo

Why does the dash cam make “ding-dong” sound while driving?

The "ding-dong" sound means the dash cam has detected an impact and an Event (Impact) file is being recorded. It could mean your dash cam G-sensor detected an impact (ie. an accident) or you just drove over a bump and triggered the G-sensor. If you a

How do I install the tamper-proof cover installation?

To install the tamper-proof cover:. We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing, or contact our support team ([email protected]) if you need furth

My smartphone can not connect to the dash cam!

There are several reasons for inconnectivity problems:. We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing, or contact our support team ([email protected]

What should I do if I have the hardwiring kit but don't want the dash cam to continue recording while parking (ie. no parking mode)?

If you are using the included hardwiring kit but don't want to use parking mode, you can simply twist the Yellow cable(VCC). with Red cable(ACC), like this:. Once you have done that, you can connect the wire to a switched fuse in your car (ie. power

How do I access GNET withCloud®?

There are different ways to complete this step:. We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing, or contact our support team ([email protected]) if y

How do I connect to my dash cam using an Android device?

Before you connect your GNET dash cam to your iPhone, you will need to download and install the GNET app from the App Store. 1. Open the GNET app and tap the "+" to search for your Android device. Use the left/right arrow if necessary. 2. Once you ha

Why is my dash cam powering off by itself while driving?

We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing, or contact our support team ([email protected]) if you need further assistance from us.

Why does the dash cam giving me "No WiFi Dongle" prompts even after I have plugged iin the WiFi dongle?

Your dash cam may give you the "No WiFi Dongle" warning if:. We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing, or contact our support team (info@blackboxmyc

How do I switch from WiFi mode to Cloud mode?

The Wi-Fi mode is changed to the CLOUD mode or the CLOUD mode is changed to the Wi-Fi mode if you press the Wi-Fi button for 5~6 seconds. We love hearing from our customers, and we'd love to get your feedback to further improve your experience with u