Nextbase

Video File playback is jumpy.

Remove the SD card and format to remove non-contiguous files. For best recording use a branded class 10 type (48MB/s), U3, or UHS type 1 micro SD card of 8 to 128GB recommended size. PC may not be su…

BlackboxMyCar
Updated 7 months ago by BlackboxMyCar

I get the message: “Cluster size wrong. Please format SD card” on screen.

The SD card has been formatted in another device and the Cluster size is not compatible. Use the Setup Menu to format the SD card from within the SD card. Thanks for stopping by!. We love hearing fro…

BlackboxMyCar
Updated 7 months ago by BlackboxMyCar

The battery only lasts 30 seconds.

The battery will only receive charge when the Dash Cam is connected to a power source. Charging takes approximately 2 hours and a full charge. To charge, take the camera indoors and charge it for 2 h…

BlackboxMyCar
Updated 7 months ago by BlackboxMyCar

Will Emergency SOS still work if I am out of mobile phone signal range?

In the event of an accident, the MyNextbase Connect app requires a network connection and mobile signal. The network connection is needed to send a very small data packet (about 1.5kb) to the emergen…

BlackboxMyCar
Updated 7 months ago by BlackboxMyCar

How do I apply the polarising filter?

The Polarising Filter is designed to reduced the glare on your windscreen as seen through the Dash Cam, allowing you to record the road ahead clearly. In bright sunlight the filter will also enhance…

BlackboxMyCar
Updated 7 months ago by BlackboxMyCar

My rear camera is now showing on my front camera screen.

Please remove the SD card, then press the reset button on the underside of the Dash Cam. Then, without the SD card inserted, please plug in the rear camera. Then turn on the front camera. Does it now…

BlackboxMyCar
Updated 7 months ago by BlackboxMyCar

When I turn my camera on, the screen has frozen and/or the camera is making an audible alarm.

This is symptomatic of an SD card failure. Please check that your card is not larger than 128GB and has a minimum U3 class. Please remove the SD card, then press the reset button on the underside of…

BlackboxMyCar
Updated 7 months ago by BlackboxMyCar

Downloading files from www.nextbase.com using Google Chrome results in a Malicious Software message.

This is not a cause for concern, as this message will appear whenever new software is downloaded from the internet. Simply go to the settings within Google Chrome and turn off the malicious software…

BlackboxMyCar
Updated 7 months ago by BlackboxMyCar

My Dash Cam shuts down by itself after a while

Either the battery has gone flat, there is no power to the Dash Cam and the Auto Power Off period has been triggered or Parking Mode has been turned on and no vehicle movement has been detected for 5…

BlackboxMyCar
Updated 7 months ago by BlackboxMyCar

I'm having a problem with the MyNextbase Connect or Alexa app.

The minimum app requirements are Android 6 or iOS 13, and Bluetooth 4.2. Please check that your phone meets these minimum requirements. Please check in your phone’s settings that all the app permissi…

BlackboxMyCar
Updated 7 months ago by BlackboxMyCar

How do I install the rear window camera?

The Rear Window Camera is an additional compact camera that affixes to the rear window of your vehicle, allowing you to record the road behind you as well as the road ahead, capturing everything from…

BlackboxMyCar
Updated 7 months ago by BlackboxMyCar

What happens if I receive a call and don't need an ambulance?

The Emergency SOS countdown gives you 150 seconds to deactivate the phone sensor monitoring process. Failure to deactivate will then result in a call from the Emergency Services operator. If you are…

BlackboxMyCar
Updated 7 months ago by BlackboxMyCar

Can I use multiple rear cameras with one front camera?

As the front camera only has one rear camera port, only ONE rear camera can be used simultaneously. For instance, one Rear Window Camera. A Rear Window Camera and/or Rear View Camera and/or Cabin Cam…

BlackboxMyCar
Updated 7 months ago by BlackboxMyCar

How do I format my microSD card? (Nextbase)

You can re-format the card by two methods; On the Dash Cam Itself. On a Computer. On the Dash Cam: Turn on the Dash Cam. Stop it recording. Open Settings. Go into Setup. Click Format. Follow the inst…

BlackboxMyCar
Updated 2 months ago by BlackboxMyCar

Does my rear camera need a Firmware update?

Only your front camera (322GW, 422GW, 522GW or 622GW) needs to have a firmware update. The Rear Camera does not have individual firmware. To check and update your firmware for your front camera, plea…

BlackboxMyCar
Updated 7 months ago by BlackboxMyCar

If I crash, will the MyNextbase Connect app notify the police?

No. The MyNextbase Connect™ app automatically sends your location, medical and vehicle details to the nearest Ambulance or Emergency Response Service only. Thanks for stopping by!. We love hearing fr…

BlackboxMyCar
Updated 7 months ago by BlackboxMyCar

How long does the battery last?

The Nextbase 422GW and 522GW has an internal battery for emergency uses, such as the loss of power during an incident. This will allow the camera to continue recording to the end of the clip before s…

BlackboxMyCar
Updated 7 months ago by BlackboxMyCar

How do I install the cabin view camera?

Before attaching any secondary cameras, ensure that the Dash Cam is switched OFF. Do not turn the Dash Cam ON until the Rear View Camera is securely attached. Plug the Cabin View Camera into your Das…

BlackboxMyCar
Updated 7 months ago by BlackboxMyCar

How do I check my Dash Cam's current firmware version?

You can easily check what firmware version your dash cam currently has on the dash cam itself. Turn the Dash Cam on. Stop it recording (by pressing the red square in the bottom left of the screen). G…

BlackboxMyCar
Updated 7 months ago by BlackboxMyCar

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