See our most frequently-asked questions about Nextbase dash cams.
Remove the SD card and format to remove non-contiguous files. For best recording use a branded class 10 type (48MB/s), U3, or UHS type 1 micro SD card of 8 to 128GB recommended size. PC may not be sufficient for the playback task, try a different PC.
The SD card has been formatted in another device and the Cluster size is not compatible. Use the Setup Menu to format the SD card from within the SD card. We love hearing from our customers, and we'd love to get your feedback to further improve your
The battery will only receive charge when the Dash Cam is connected to a power source. Charging takes approximately 2 hours and a full charge. To charge, take the camera indoors and charge it for 2 hours; once fully charged, check to see if the probl
In the event of an accident, the MyNextbase Connect app requires a network connection and mobile signal. The network connection is needed to send a very small data packet (about 1.5kb) to the emergency services, and the mobile signal is required for
The Polarising Filter is designed to reduced the glare on your windscreen as seen through the Dash Cam, allowing you to record the road ahead clearly. In bright sunlight the filter will also enhance the colour and contrast levels to help capture impo
We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing, or contact our support team ([email protected]) if you need further assistance from us.
This is symptomatic of an SD card failure. Please check that your card is not larger than 128GB and has a minimum U3 class. Please remove the SD card, then press the reset button on the underside of the Dash Cam. Then, without the SD card inserted, p
This is not a cause for concern, as this message will appear whenever new software is downloaded from the internet. Simply go to the settings within Google Chrome and turn off the malicious software protection temporarily to download and install the
Either the battery has gone flat, there is no power to the Dash Cam and the Auto Power Off period has been triggered or Parking Mode has been turned on and no vehicle movement has been detected for 5 minutes. We love hearing from our customers, and w
The minimum app requirements are Android 6 or iOS 13, and Bluetooth 4.2. Please check that your phone meets these minimum requirements. Please check in your phone’s settings that all the app permissions are enabled for both the MyNextbase Connect and
The Rear Window Camera is an additional compact camera that affixes to the rear window of your vehicle, allowing you to record the road behind you as well as the road ahead, capturing everything from tailgaters to rear-end impacts. We love hearing fr
The Emergency SOS countdown gives you 150 seconds to deactivate the phone sensor monitoring process. Failure to deactivate will then result in a call from the Emergency Services operator. If you are ok you can simply cancel the process via the camera
As the front camera only has one rear camera port, only ONE rear camera can be used simultaneously. For instance, one Rear Window Camera. A Rear Window Camera and/or Rear View Camera and/or Cabin Camera cannot be used simultaneously. We love hearing
You can re-format the card by two methods;. We recommend reformatting the SD card every 2-3 weeks to prolong the life of the card. We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let
Only your front camera (322GW, 422GW, 522GW or 622GW) needs to have a firmware update. The Rear Camera does not have individual firmware. To check and update your firmware for your front camera, please see the front camera Support Page FAQs sections.
No. The MyNextbase Connect™ app automatically sends your location, medical and vehicle details to the nearest Ambulance or Emergency Response Service only. We love hearing from our customers, and we'd love to get your feedback to further improve your
The Nextbase 422GW and 522GW has an internal battery for emergency uses, such as the loss of power during an incident. This will allow the camera to continue recording to the end of the clip before switching off. This internal battery has around 10-1
We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing, or contact our support team ([email protected]) if you need further assistance from us.
You can easily check what firmware version your dash cam currently has on the dash cam itself. Then compare it to the most current Firmware number stated on Nextbase's website. We love hearing from our customers, and we'd love to get your feedback to