Order Status, Shipping & Handling

My package was damaged on arrival. What should I do?

First of all, we do sincerely apologize for the inconvenience! While we try our best to provide exceptional service, some factors such as the handling of packages during transit are outside of our co…

BlackboxMyCar
Updated 3 months ago by BlackboxMyCar

Where's the dash cam that I ordered?

After an order has shipped, our system will send you a Shipping notification via email. You can find tracking information in your details.

BlackboxMyCar
Updated 3 months ago by BlackboxMyCar

I would like to make a change to my shipping address. Can you please help?

Certainly. As long as the package has not been shipped, we can make this edit for you. Please contact our support team as soon as possible and we will help you out as best we can. Thanks for stopping…

BlackboxMyCar
Updated 3 months ago by BlackboxMyCar

Where do you ship to?

We ship across the continent of North America, including the contiguous & non-contiguous states in the United States. If you live in Canada, please order from our Canadian website. If you live in the…

BlackboxMyCar
Updated 3 months ago by BlackboxMyCar

What if I wanted to change, cancel, exchange or upgrade my dash cam after I have placed my order? Can you help?

If you are unhappy with your unit, contact us immediately so we can better assist you, whether it's order cancellation, return or exchange.

BlackboxMyCar
Updated 3 months ago by BlackboxMyCar

Can you remove or waive the signature requirement for my order?

When you are placing your order, if you write a note during checkout to waive the signature requirement, then we will be sure to let the courier know. However, if you are looking to make a change aft…

BlackboxMyCar
Updated 3 months ago by BlackboxMyCar

My courier says the item has been delivered but my order never came or missing certain items within it. What should I do?

First off, we apologize for the inconvenience and the frustration. Our logistics team works extremely hard around the clock to make sure that you get your order fast and on time, but we apologize in…

BlackboxMyCar
Updated 3 months ago by BlackboxMyCar

Do you deliver to India or across Europe?

We can ship outside of North America on a case-by-case basis, but in order to get a shipping quote, please contact our support team first. Please include the dash cam and your address in your message…

BlackboxMyCar
Updated 2 months ago by BlackboxMyCar

How does your Rocket Fast FREE 1-3 day shipping work?

Looking for 1-3 days door-to-door delivery? Find out how to qualify for our free Rocket Fast Shipping!

BlackboxMyCar
Updated 3 months ago by BlackboxMyCar

Do you ship outside of North America?

We can ship outside of North America on a case-by-case basis, but in order to get a shipping quote, please contact our support team first. Please include the dash cam and your address in your message…

BlackboxMyCar
Updated 2 months ago by BlackboxMyCar

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