If the dash cam states "Format SD Regularly for Data Integrity" upon each startup, this is an indication that your microSD Card may be corrupt. If the issue persists please contact us at [email protected]. Alternatively, you can contact Thinkwar
Android users running any software before 7.1 will be unable to download the Thinkware Cloud Application in the Google Play Store. Please send an email to [email protected] and request the Thinkware Cloud App File. We will provide you with a file
If you are experiencing an issue with the Red Light/Speed Camera's not announcing while driving, first please re-download the latest version of the Speed Cam Data to the dash cam itself. If the alerts are still not appearing, please contact us at inf
All other dash cam models do not need to be registered. If you are having a hard time registering your dash cam, ensure to follow the steps below:. The dash cam can only be registered via hotspot. If you are still experiencing registration issues, pl
Android users running any software before 7.1 will be unable to download the Thinkware Cloud Application in the Google Play Store. Please send an email to [email protected] and request the Thinkware Cloud App File. We love hearing from our custom
If you are having an issue with your dash cam displaying the wrong year on the video files;. Please check that the timezone is correct, and re-download the latest version of Firmware to the camera. If the issue persists please try resetting the GPS i
Your RTC battery may have gone bad, unfortunately. The RTC battery is a small internal component of the dash cam whose sole purpose is to keep accurate track of the time. This is why, if you've ever shut down your dash cam, the time is still correct
A dash cam of this caliber is a pretty high-tech piece of equipment. When you think about it from an engineering perspective, capturing high quality full HD or 4K video takes a large amount of computer processing power. Until a few years ago, any cam
Is your Thinkware dash cam no longer powering on? If that is the case, this is most likely a power issue. Please try the following steps to fix the problem. If these steps did not fix the issue at hand please contact us at [email protected]. Alt
When connecting to the mobile app for the dash cam, if you receive the pop-up "Dash Cam is not responding" immediately after opening the app, this is an indication that you have download the incorrect application. Please double check the app store to
If you are struggling to connect to the dash cam via wi-fi, follow the process below for a secure connection. Thinkware Cloud: Press the Grey “Not Connected” bar > WiFi > Tap “Next” Button 3 Times until you hear “Connected to a Smartphone”. Dash Cam
If you are experiencing an error exporting footage to your smartphone via the Thinkware Cloud App, please follow the steps below to resolve the issue. If you are still having issues, please contact us at [email protected]. Alternatively, you can
If your Thinkware Dash Cam begins turning on and off while driving, please try the following steps to fix the issue. If you are still having issues, please contact us at [email protected]. Alternatively, you can also contact Thinkware support at
If the front dash cam continually restarts with a rear camera attached, first disconnect the rear camera and test if the rebooting Stops. Please check the 3 digits that follow BCFH- (can be found on the back of the Rear Camera) to ensure you have the
If the GPS is not connecting when the device is powering on, please note that the GPS signal may not be received in out-of-service areas, or if the product is located between tall buildings. Also, GPS signal reception may not be available during stor