Troubleshooting with Thinkware

I'm getting a "Format SD Regularly for Data Integrity" error. What's happening?

If the dash cam states "Format SD Regularly for Data Integrity" upon each startup, this is an indication that your microSD Card may be corrupt. To fix the issue: Format the SD Card in your Home Compu…

BlackboxMyCar
Updated 3 months ago by BlackboxMyCar

I can't download the Thinkware Cloud app on my Android phone. What should I do?

Android users running any software before 7.1 will be unable to download the Thinkware Cloud Application in the Google Play Store. Please send an email to support@thinkware.com and request the Thinkw…

BlackboxMyCar
Updated 3 months ago by BlackboxMyCar

I'm having some Red Light Camera Issues on my Thinkware dash cam. What should I do?

If you are experiencing an issue with the Red Light/Speed Camera's not announcing while driving, first please re-download the latest version of the Speed Cam Data to the dash cam itself. Speed Cam Up…

BlackboxMyCar
Updated 2 months ago by BlackboxMyCar

Do I need to register my Thinkware dash cam?

Please note only the F800PRO, Q800PRO and U1000 Dash Cams require registration for Cloud Features.. All other dash cam models do not need to be registered. If you are having a hard time registering y…

BlackboxMyCar
Updated 3 months ago by BlackboxMyCar

My Thinkware dash cam is displaying the wrong date in the video files. What should I do?

If you are having an issue with your dash cam displaying the wrong year on the video files; Please check that the timezone is correct, and re-download the latest version of Firmware to the camera. If…

BlackboxMyCar
Updated 3 months ago by BlackboxMyCar

The date/time stamp on my Thinkware dash cam doesn't seem to work. What do I do?

Your RTC battery may have gone bad, unfortunately. The RTC battery is a small internal component of the dash cam whose sole purpose is to keep accurate track of the time. This is why, if you've ever…

BlackboxMyCar
Updated 3 months ago by BlackboxMyCar

My Thinkware dash cam is warm to the touch, is this normal?

A dash cam of this caliber is a pretty high-tech piece of equipment. When you think about it from an engineering perspective, capturing high quality full HD or 4K video takes a large amount of comput…

BlackboxMyCar
Updated 3 months ago by BlackboxMyCar

My Thinkware dash cam won't power on / turn on. What should I do?

Is your Thinkware dash cam no longer powering on? If that is the case, this is most likely a power issue. Please try the following steps to fix the problem. Please check that the Inline Fuses in the…

BlackboxMyCar
Updated 3 months ago by BlackboxMyCar

I'm getting a "Dash Cam Not Responding" error message. What do I do?

When connecting to the mobile app for the dash cam, if you receive the pop-up "Dash Cam is not responding" immediately after opening the app, this is an indication that you have download the incorrec…

BlackboxMyCar
Updated 3 months ago by BlackboxMyCar

What should I do when I'm experiencing wi-fi connection issues on my Thinkware dash cam?

If you are struggling to connect to the dash cam via wi-fi, follow the process below for a secure connection. Ensure the Mobile App has been Forced Closed. Press the Wi-Fi Button on the Dash Cam. Loo…

BlackboxMyCar
Updated 3 months ago by BlackboxMyCar

What should I do if I'm experiencing errors when exporting my footage to my smartphone from the Thinkware Cloud app?

If you are experiencing an error exporting footage to your smartphone via the Thinkware Cloud App, please follow the steps below to resolve the issue. Firstly, ensure there is an album called "Thinkw…

BlackboxMyCar
Updated 3 months ago by BlackboxMyCar

What should I do if my Thinkware dash cam keeps rebooting or overheating while I'm driving?

If your Thinkware Dash Cam begins turning on and off while driving, please try the following steps to fix the issue. Please try using the Original Thinkware SD Card, in the device to ensure this is n…

BlackboxMyCar
Updated 3 months ago by BlackboxMyCar

What should I do if my front Thinkware dash cam keeps rebooting with the rear camera?

If the front dash cam continually restarts with a rear camera attached, first disconnect the rear camera and test if the rebooting Stops. If the Rebooting Stops: Please check the 3 digits that follow…

BlackboxMyCar
Updated 3 months ago by BlackboxMyCar

GPS Not Connecting

GPS Not Connecting. If the GPS is not connecting when the device is powering on, please note that the GPS signal may not be received in out-of-service areas, or if the product is located between tall…

BlackboxMyCar
Updated 3 months ago by BlackboxMyCar

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