FAQs for All VIOFO Models

I may have bricked my VIOFO dash cam. What should I do?

If your VIOFO is bricked / corrupted, first of all, we're sorry to hear that! However, we are here to help. What we always advise customers to do is to first update the firmware of your respective da…

BlackboxMyCar
Updated 5 months ago by BlackboxMyCar

What is the length of the rear connecting cables for VIOFO?

The length of the front and rear connecting cable for VIOFO dash cams are 6 meters or about 20 feet long. Thanks for stopping by!. We love hearing from our customers, and we'd love to get your feedba…

BlackboxMyCar
Updated 8 months ago by BlackboxMyCar

Can I update the firmware over wi-fi using the VIOFO app on my smartphone?

It's possible to update the firmware over wi-fi, but in our experience, it is never that reliable. From what customers have mentioned as well, it doesn't work well especially on the iPhone. We would…

BlackboxMyCar
Updated 8 months ago by BlackboxMyCar

Is the Wi-Fi password protected on my VIOFO? How do you prevent others from connecting to the Wi-Fi on the camera and tampering with the stored recordings?

There is a default WiFi password out of the box. This, along with the SSID can be changed via the settings in the VIOFO mobile app to prevent unwanted access. Thanks for stopping by!. We love hearing…

BlackboxMyCar
Updated 8 months ago by BlackboxMyCar

Are there any fees for using the GPS logger on my VIOFO?

No, there is no added fee for using the GPS feature on your VIOFO device. The GPS logger will supply you with the speed, location and time directly to your footage.

BlackboxMyCar
Updated 8 months ago by BlackboxMyCar

Can I upgrade my VIOFO's software from a MAC computer?

Yes, you can update your VIOFO's software from a MAC computer. However, we have had some users experience issues going down this path, as MAC computers sometimes leave hidden files on the memory card…

BlackboxMyCar
Updated 8 months ago by BlackboxMyCar

Can I connect my VIOFO dashcam to my car's wifi hotspot for remote viewing?

No, VIOFO dashcams do not have cloud functionality that allow for remote viewing. You can only view footage via a WiFi connection through your phone within the camera's WiFi range. Thanks for stoppin…

BlackboxMyCar OM
Updated 7 months ago by BlackboxMyCar OM

Should I get a second CPL filter for my VIOFO rear camera?

This is very dependent on your vehicle and the rear window. If your vehicle's rear window has a strong tint, adding a CPL filter for the rear camera will not help due to the polarizing effect of it.…

BlackboxMyCar
Updated 8 months ago by BlackboxMyCar

Is the dash cam lens adjustable on a VIOFO dash cam?

For A119 / A119 Pro / A119 V3, the camera lenses are adjustable. For A129 Duo / A129 Duo IR / A129 Pro Duo, both front and rear camera lenses are adjustable. Thanks for stopping by!. We love hearing…

BlackboxMyCar
Updated 7 months ago by BlackboxMyCar

Do VIOFO Dash cams have a screen dimming option?

No, VIOFO Dash cams do not have an option to dim the LCD screen. On the other hand, VIOFO dash cams have screensaver options which will turn off the screen automatically after a set time. Thanks for…

BlackboxMyCar OM
Updated 5 months ago by BlackboxMyCar OM

How do I get my VIOFO dash cam into card reading mode?

To get your VIOFO dash cam into card reading mode, all you need to do is connect it to your computer using the short USB cable included in the dash cam box, and plug that into your computer. Alternat…

BlackboxMyCar
Updated 8 months ago by BlackboxMyCar

Does it play recorded front and rear files at the same time?

You can preview front and rear footage in real-time, at the same time, on the unit itself. Files, however, are saved separately in the SD Card and need to be played separately on the desktop viewer o…

BlackboxMyCar OM
Updated 7 months ago by BlackboxMyCar OM

Can the camera be used after the car engine is turned off?

Can the camera be used after the car engine is turned off? Yes, using mobile power and VIOFO HK3 could support the dashcam to be used after the car engine is turned off.

BlackboxMyCar
Updated 8 months ago by BlackboxMyCar

Why can't I access the menu on my VIOFO dashcam?

To enter the Menu on VIOFO dashcams , please make sure you turn OFF the Wi-Fi connection and stop the recording. When the dashcam starts beeping after clicking the REC button, you will be able to cli…

BlackboxMyCar
Updated 7 months ago by BlackboxMyCar

Can I take pictures with my VIOFO Dash Cam?

Yes, pressing the menu button while the dash cam is recording will trigger the camera to take a picture and save it to a different folder in your SD Card. Thanks for stopping by!. We love hearing fro…

BlackboxMyCar OM
Updated 5 months ago by BlackboxMyCar OM

What does the parking mode timer do on a VIOFO dash cam?

The parking mode timer is designed for customers in special circumstances who may not want their VIOFO dash cam to record until the battery is fully drained. It's just an additional option for users…

BlackboxMyCar
Updated 2 months ago by BlackboxMyCar

How do I upgrade my VIOFO firmware?

Upgrading your VIOFO firmware is as easy as dragging the firmware file directly onto your SD card from your computer. The steps are as provided by the VIOFO website as follows: Please do the followin…

BlackboxMyCar
Updated 5 months ago by BlackboxMyCar

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