Troubleshooting with BlackVue

The date/time stamp on the recordings on my BlackVue dash cam is incorrect. How do I fix it?

Here's what we recommend trying: Upgrade the dash cam's firmware to the latest version available on the BlackVue website. For the dash cams without built-in or externally connected GPS module, Run th…

BlackboxMyCar
Updated 6 months ago by BlackboxMyCar

I'm not receiving any push notifications from my BlackVue Cloud. What should I do?

If you're not receiving push notifications from your BlackVue Cloud , please ensure that you have Cloud properly set up and turned on. Please refer to this video guide on how to set up your Cloud con…

BlackboxMyCar
Updated 6 months ago by BlackboxMyCar

My BlackVue Over the Cloud feature isn't working. How do I fix it?

Ensure that your Cloud account is properly set up by following the instructions from BlackVue. Once you've ensured that your Cloud account is properly set up, please ensure that the Internet connecti…

BlackboxMyCar
Updated 6 months ago by BlackboxMyCar

Speed is not showing up on the recordings on my BlackVue dash cam. How do I fix it?

Things to keep in mind: Only the BlackVue dash cams with built-in GPS or external GPS have the speed stamp on the recordings. Check if the speed unit settings are correctly configured in dash cam/fir…

BlackboxMyCar
Updated 6 months ago by BlackboxMyCar

My BlackVue dash cam is not powering up, nor is it turning on. How do I fix it?

If your BlackVue dash cam doesn't power on when you start the car, you may want to try: Unplug and re-plug all the cables carefully. Check the condition of the dash cam's power cable and cigarette ja…

BlackboxMyCar
Updated 2 months ago by BlackboxMyCar

My BlackVue dash cam's Wi-Fi disconnects from the smartphone. How do I fix it?

For a smooth Wi-Fi connection of your smartphone to the BlackVue dash cam's Wi-Fi, the distance between the dash cam and the smartphone should not be more than 10m (32ft). Strong radio interference d…

BlackboxMyCar
Updated 6 months ago by BlackboxMyCar

My smartphone doesn't connect to my BlackVue dash cam's wi-fi. How do I fix it?

Follow the below steps and try connecting the dash cam after each step to check if it solves the issue. Turn-off the cellular data network (3G- LTE) of your phone and try to connect to direct Wi-fi..…

BlackboxMyCar
Updated 6 months ago by BlackboxMyCar

My BlackVue dash cam is continuously triggering beep sounds. How do I fix it?

The beep sounds trigger when the camera starts event recording during Normal Recording mode. You can turn off the sound via BlackVue app by connecting to your dash cam through direct Wi-Fi using your…

BlackboxMyCar
Updated 6 months ago by BlackboxMyCar

My BlackVue dash cam is restarting randomly. How do I fix it?

DR430-2CH, DR450-1CH, DR470-2CH (with external GPS module connected ) DR650S and 650GW series dashcams with latest firmware installed reboot to save the GPS time on the RTC (Real Time Clock) of the d…

BlackboxMyCar
Updated 1 month ago by BlackboxMyCar

How do I update the firmware on my BlackVue dash cam?

Updating the firmware for your BlackVue dash cam is simple. To start, you should find your firmware on our BlackVue Downloads page. The instructions are also on the top of the page I just linked, wit…

BlackboxMyCar
Updated 6 months ago by BlackboxMyCar

My BlackVue dash cam's GPS is not working. How do I fix it?

First, upgrade your dash cam's firmware to the latest version available on our website. Note that GPS may take 10~15 minutes to lock on after you start driving. Depending on the vehicle and the locat…

BlackboxMyCar
Updated 6 months ago by BlackboxMyCar

My BlackVue dash cam's rear camera is not working. How do I troubleshoot it?

Start Here:. Update the dash cam's firmware. Make sure that you are using the coaxial cable (rear camera cable) that came with the dash cam. Similar cables - or sometimes even BlackVue coaxial cables…

BlackboxMyCar
Updated 6 months ago by BlackboxMyCar

How do I change / reset my BlackVue dash cam's Wi-Fi SSID/password?

The password is printed on the label , which can be checked by removing the dash cam from its mount. Reset the dash cam's Wi-Fi SSID / password to default using Wi-Fi button on the dash cam (DR900S,…

BlackboxMyCar
Updated 6 months ago by BlackboxMyCar

How to resolve an SD Card Failure alert?

If you hear the SD card error alert, it means your dash cam has encountered an error with the SD card and can’t start recording. No need to panic, it could as simple as a faulty SD card or an incompa…

BlackboxMyCar
Updated 3 weeks ago by BlackboxMyCar

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