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Troubleshooting with BlackVue

The date/time stamp on the recordings on my BlackVue dash cam is incorrect. How do I fix it?

Here's what we recommend trying:. Your BlackVue dash cam's internal RTC battery may have gone bad, unfortunately. The RTC battery is a small internal component of the dash cam whose sole purpose is to keep accurate track of the time. This is why, if

I'm not receiving any push notifications from my BlackVue Cloud. What should I do?

If you're not receiving push notifications from your BlackVue Cloud, please ensure that you have Cloud properly set up and turned on. Please refer to this video guide on how to set up your Cloud connection:. Also, ensure that you have notifications e

My BlackVue Over the Cloud feature isn't working. How do I fix it?

Please note that the wi-fi connection must be within an adequate range of the dash cam, or else the signal will not be picked up. If you are still experiencing issues, please contact our support team. We love hearing from our customers, and we'd love

Speed is not showing up on the recordings on my BlackVue dash cam. How do I fix it?

Things to keep in mind:. If all of the above conditions are met and GPS doesn't work, please send us some of the video recordings without the speed stamp, along with their GPS files, and "Config", "System" folders saved in the microSD card. To get th

My BlackVue dash cam is not powering up, nor is it turning on. How do I fix it?

Here are some additional troubleshooting tips for you:. We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing, or contact our support team ([email protected]

My BlackVue dash cam's Wi-Fi disconnects from the smartphone. How do I fix it?

For a smooth Wi-Fi connection of your smartphone to the BlackVue dash cam's Wi-Fi, the distance between the dash cam and the smartphone should not be more than 10m (32ft). Strong radio interference due to other electronic devices in the car can affec

My smartphone doesn't connect to my BlackVue dash cam's wi-fi. How do I fix it?

Follow the below steps and try connecting the dash cam after each step to check if it solves the issue. Note:. We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're do

My BlackVue camera keeps repeating "Dash Cam Model Error"

Sorry to hear that your BlackVue Dashcam keeps repeating the message "Dash Cam Model Error" when you power the unit up!. Usually, this issue is SD card-related, and is resolvable. Essentially, your camera is telling you that there is information on t

My BlackVue dash cam is continuously triggering beep sounds. How do I fix it?

The beep sounds trigger when the camera starts event recording during Normal Recording mode. We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing, or contact ou

My BlackVue dash cam is restarting randomly. How do I fix it?

Sorry to hear that your BlackVue camera is restarting randomly! Generally, this indicates that the camera is getting power, but that there are software related issues with the unit. Here's a video covering some of the common issues:. I. f you are usi

How do I update the firmware on my BlackVue dash cam?

Updating the firmware for your BlackVue dash cam is simple. To start, you should find your firmware on our BlackVue Downloads page. The instructions are also on the top of the page I just linked, with the firmware section at the bottom of that page.

My BlackVue dash cam's GPS is not working. How do I fix it?

We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing, or contact our support team ([email protected]) if you need further assistance from us.

The date and time of my BlackVue camera keeps resetting

Sorry to hear that the date and time of your BlackVue camera keeps resetting. Sometimes this will happen once the camera fully loses power, going out of normal recording or parking mode. Let's ensure a few basic steps are followed first. If all steps

My BlackVue dash cam's rear camera is not working. How do I troubleshoot it?

If the coaxial pins and coaxial ports are fine, please perform a firmware reflash by following the below:. We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing,

How do I change / reset my BlackVue dash cam's Wi-Fi SSID/password?

The password is printed on the label , which can be checked by removing the dash cam from its mount. *Please make sure that dash cam and the smartphone are connected to the internet (Wi-Fi hotspot). We love hearing from our customers, and we'd love t

How do I resolve an SD Card Failure alert?

If you hear the SD card error alert, it means your dash cam has encountered an error with the SD card and can’t start recording. No need to panic, it could be as simple as a faulty SD card or an incompatible SD card. There are a couple of things you